Customer Success Manager

4 weeks ago

Vancouver, Canada Kobalt Security Inc. Full time

Customer Success Manager

At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services that support a secure path to growth. This is reflected in everything we do from the programs we build, to the partnerships we have developed with companies such as Vanta, Prescient and Sumo Logic.

As we lean into our next phase, we are looking to add an experienced Customer Success Manager to our rapidly growing team.

**The Role**

Our Customer Success team provides the foundation for our ongoing relationships with our customers, partnering with our service delivery teams to ensure that each customer gets exceptional value from their investment in security.

As Customer Success Manager, you will guide our customers through their Kobalt.io journey, developing a deep understanding of their business and objectives and aligning service outcomes to their goals. Championing the voice of the customer across the organization, you will influence the continued development of our service line to ensure it meets their needs. You’ll have the opportunity to collaborate with colleagues to enhance the customer experience and develop new processes that improve operational efficiency.

Bottom line, you will be responsible for helping keep our customers moving toward their goals and ultimately successful and happy. If you are a motivated self-starter and ready for this challenge, we would love to hear from you.

**Responsibilities**

What you’ll do as the Customer Success Manager at Kobalt.io:

- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Kobalt.io and how our services can be used to improve the cyber security posture of our clients.
- Develop a trusted advisor relationship with your accounts, customer stakeholders, and executive sponsors that should lead to renewals, expansion, and advocacy.
- Influence Kobalt.io’s strategy and services priorities to drive adoption and retention by being the voice of the customer.
- Work cross-functionally to resolve customer business issues and work toward mutual goals.

**Qualifications**

How to be successful in this role:

- Have 2+ years of experience in Customer Success/Account Management experience.
- Possess clear and thoughtful communication skills, with strong critical thinking abilities.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Possess the technical competency to understand Kobalt.io’s services and how they relate to customer needs.
- Have stellar problem-solving skills, and an enthusiasm for making a large impact early on at a start-up.
- Have entrepreneurial spirit, initiative and autonomy so you can make a huge contribution to Kobalt.io.
- Ability to work in a 100% remote environment.

Nice to haves:

- Cyber Security and/or Compliance industry experience.
- Managed Services / Professional Services experience.
- Familiarity with Hubspot, especially Service Hub.

**What’s In It For You**:
Kobalt Security believes if we take care of our team and value their meaningful contributions, they will take care of our clients and we will all succeed together.

As a member of Kobalt.io, you can expect:

- Competitive compensation and stock options to reward the value you bring to Kobalt.io.
- Technology stipend to offset the cost of remote work technology (laptop, monitor, phone, etc.).
- Medical, dental, and optical benefits to prioritize you and your family’s well-being.
- Investment in your learning and development opportunities to support your career growth.
- Engaging and fun events to foster strong work culture and interpersonal connections.
- A diverse and inclusive team that encourages innovative and unique perspectives.
- Kobalt.io values work-life balance and offers a fully remote work environment for its employees.

The base salary range for this role is between CAD $75,000 - $90,000 per year, plus performance incentive, equity and benefits.

Kobalt.io is an equal opportunity employer looking for team members who have a real passion for security. We welcome you and celebrate differences in race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Kobalt.io is a rapidly growing cyber security services and technology firm focused on addressing the needs of small and mid-sized businesses. Founded in November 2018, Kobalt.io has been recognized as an emerging company on the Ready to Rocket Emerging ICT list, 2020 Startups to Watch by Techcouver, and has worked with over 500 companies globally addressing cyber security challenges since inception.

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