Account Officer

3 weeks ago

Québec QC, Canada HSBC Bank Canada Full time

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Home » Officer – Commercial Banking – Quebec City : 00008GY6
Officer – Commercial Banking – Quebec City : 00008GY6
Officer – Commercial Banking – Quebec City : 00008GY6
The Assistant Corporate Relationship Support Manager is situated in the Corporate Banking Centre (CBC).
The role is to proactively support the (Senior) Corporate Banking Managers (S/CBM) to enable them to deliver the optimum contribution towards the CBC Annual Operating Plan (AOP), improve client engagement, maximise operational efficiency and allow the S/CBMs to spend more time with clients and grow income.
The role holder will work closely with the S/CBMs in preparing call reports, research for the client and sector / industry, financial / operating analysis, account conduct, supplier / buyer analysis and other referred remarks in CARM. The role holder will also take responsibility for dealing with all aspects of clients’ renewal applications and working on ad hoc projects including (but not limited to): concern lists, sector analysis, client portfolios and others as required.

A key part of the CBC team, the Assistant Corporate Relationship Support Associate allows the S/CBMs to spend more time with customers
Prepare all relevant pre and post customer documentation, collation /analysis of financial/non-financial information and coordination of products/solutions which suit customer needs
Work effectively in partnership with other Corporate/CMB teams and product providers to deepen customer relationships and support/diversify revenue streams
Participate in the deals and discussions with clients alongside the S/CBMs to gain as much experience of relationship management and the management of complex international credits
Liaise and work with CBC team(s) to ensure best possible experience and outcomes for customers, employees and the Bank
Effective interaction with the team within CBC and across the wider Bank
Ensure clarity and accuracy when conveying information to senior / line management
Promote an environment that supports diversity and reflects the HSBC brand.
Operational Effectiveness & Control

Check and correct problems that are not immediately evident in existing systems or processes
Understand and adhere to established policies and procedures in team
Ensure the application of Group policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risks
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Supporting implementation of changes and initiatives within the CBC in a timely manner.
The role is a part of the CBC team and is responsible for supporting the S/CBMs in providing exceptional customer service whilst delivering income growth, improving efficiencies and embracing Corporate initiatives.
The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to throughout the CBC in order to mitigate risk.
Management of Risk

Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; This will be achieved by consistently displaying the behaviors required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Compliance. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
Broad knowledge of the Bank’s structures, products and services
Appreciation of the changing economic, social and governmental environment in Canada
Knowledge of international business and various industry sectors
BA and 2 years relevant work experience
Job Field : Commercial Banking
Schedule : Full-time Shift : Day Job

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