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Manager, Product and Service

2 months ago

Toronto ON, Canada Hana Bank Canada Full time

Hana Bank Canada is a subsidiary of Hana Financial Group, the largest global financial group in South Korea which operates a domestic and overseas network of over 750 branches in 25 countries. As a leading provider of financial solutions for the Korean community in Canada, our mission of "Growing Together, Sharing Happiness" keeps us focused and grounded as we strive to fulfill our role as a "Solution Provider" for our growing customer base in a rapidly changing financial environment. We aspire to grow with our customers, employees, shareholders and society. We are committed to advancing sustainable growth and fulfilling our social responsibilities.We are currently searching for a Manager, Product and Service to join our team in Marketing Department in our Head Office location.The Manager, Product and Service is responsible for overseeing the bank's product and service offerings, ensuring they meet customer needs and regulatory standards. This role involves managing the development and implementation of banking products and services, establishing and enforcing policies, and monitoring branch activities to ensure compliance and operational efficiency.Key Responsibilities:Establish and manage policies, procedures, and guidelines for the bank's deposit and FX products and services.Organize and manage the bank's products and services, prioritizing tasks efficiently.Manage deposit and FX products/service rates and fees to grow the bank's business volume and customer base.Ensure regulatory and internal compliance and deposit and FX products and services.Oversee departmental monitoring of branch activities related to deposit and FX product and services.Handle FCAC, CDIC, and tax-related tasks, including regulatory reporting and updates.Ensure accuracy and timeliness of reports submitted to management, regulators, and external parties.Manage the bank's deposit and FX product/service database and portfolio effectively.Improve the bank's effectiveness and efficiency in products and services, including branch operations.Identify and mitigate systemic risks in branch operations.Conduct analysis on customers, products, services, and market updates.Oversee cash management, ATM operations, and debit card operations to ensure smooth and efficient operation.Prepare periodic and ad-hoc reports related to assigned tasks.Provide stakeholders with applicable marketing guidance and tools.Maintain a purpose-driven and focused team environment.Participate in departmental occasions and activities.Perform backup tasks and ad-hoc duties as assigned.Skills/Competencies:5+ Years of experience in banking or related industryRobust ability to understand the bank's products and services detailsStrong ability to interpret market changesAbility to manage the revenue and cost analysisStrong knowledge in data analysis and interpretation including ExcelAt Hana Bank Canada you’ll join a close-knit and diverse group of professionals and work in a collaborative, supportive environment. You will have the unique opportunity to gain exposure to a global market, make a real impact and grow your career. With a focus on growth, happiness, and customer satisfaction, Hana Bank Canada is a company that truly values its employees.Hana Bank Canada is an equal opportunity employer. We value diversity and inclusion in our workplace and are committed to providing fair and unbiased treatment to all employees and applicants. At Hana Bank Canada, we strive to create an environment where everyone feels respected, valued, and supported. We provide reasonable accommodations to individuals with disabilities and ensure that our hiring and employment practices are inclusive and accessible. We encourage individuals from all backgrounds to apply and join our team. Together, we can build a stronger and more inclusive workplace.