Manager, Learning and Performance

3 weeks ago

Toronto ON, Canada Kensington Tours Ltd Full time

The Manager, Learning & Performance is responsible for implementing an outcome-focused approach to organizational learning. The Manager works with the Director, Learning and Performance and collaborates with a team of learning professionals to align learning solutions to business strategy, assess learning gaps and estimate value, manage the design of learning experiences, execute and scale effectively, and measure the impact of learning on business results. The Manager’s planning, oversight, and execution of learning programs and initiatives strengthen onboarding for new hires and ongoing capability development, compliance, and performance at Kensington Tours.

As a Manager, Learning & Performance, you will:

  • Manage all stages of the learning lifecycle including needs assessment, curriculum design, instructional design, content development, delivery, measurement, and maintenance
  • Working with the Director, Learning and Performance c omplete performance needs assessments to identify gaps between current performance and desired results to identify opportunities to develop learning solutions
  • Complete learning needs analysis to assess the knowledge, skills, and attitudes necessary for effective performance, documenting desired learning outcomes
  • Develop role-based competency profiles and learning paths to support a best-in-class onboarding program and ongoing employee, with an emphasis on front-line luxury-related sales and service as well as leadership development
  • Complete, or oversee instructional designers who complete, a design analysis, identifying context requirements, researching subject matter, conducting a task analysis, and planning the design of learning experiences including appropriate format selection and assessment planning
  • Complete, or o versee instructional designers who develop learning solutions, creating appropriate content for courses that may include video, photos, audio, tests, quizzes, and interactive activities
  • Manage end-to-end design projects, acting as a l ia i s on between Subject Matter Experts and Instructional Designers
  • Facilitate learning experiences including for organizational leaders as well as ensur e the training of facilitators
  • Develop and implement a delivery and communications plan
  • Develop an evaluation plan, instruments, and reporting method to assess outcomes, calculate metrics, communicating results, and leveraging insights to improve the solution

Qualifications:

  • Degree or certification in Adult Education, Corporate Learning and Development, or equivalent experience with the ADDIE model (or similar)
  • 5 years of e xperience in the design and facilitation of workshops supporting multiple levels of an organization
  • Demonstrated proficiency in instructional design software including Articulate Storyline, Rise, and Camtasia
  • Experience managing and implementing learning programs
  • Strong understanding of Adult Learning principles and theories and their practical application
  • Demonstrated ability to build strong relationships within a diverse organization
  • Experience working in the travel industry or a luxury service provider would be an asset

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

#J-18808-Ljbffr

  • Assistant Manager

    6 days ago

    Delhi, ON, Canada The Institute for Performance and Learning Full time

    Job Description Custodian of the Company Culture Ensure that the guest is at the center of every single strategic initiative, project or process; Share the vision and strategy of Accor Hotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate; Provide feedback from the guest on the teams’ performance to...

  • Learning & Development Manager

    2 weeks ago

    Lucknow, ON, Canada The Institute for Performance and Learning Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Bilingual Learning and Development Specialist

    3 weeks ago

    Mississauga, ON, Canada The Institute for Performance and Learning Full time

    Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Grocery Manager Full Time

    3 weeks ago

    Toronto, ON, Canada The Institute for Performance and Learning Full time

    Job Description Reporting to the Affiliate Lead, Customer and Market Insights, you are responsible for all aspects of planning, enabling, and performance tracking for Biogen’s field force efforts across your assigned business unit(s). You work closely with these teams to ensure field staff possess the process and system competencies to ably deploy...

  • Manager, Field Excellence

    4 weeks ago

    Toronto, ON, Canada The Institute for Performance and Learning Full time

    Job Description Reporting to the Affiliate Lead, Customer and Market Insights, you are responsible for all aspects of planning, enabling, and performance tracking for Biogen’s field force efforts across your assigned business unit(s). This extends to all customer-facing teams (sales, MSLs, Market Access). You work closely with these teams to ensure field...

  • Learning and Performance Specialist

    6 days ago

    Kingston, ON, Canada Kingspan Full time

    We have an exciting opportunity to join our Group Leadership Development Team as we currently have a vacancy for a Performance and Learning Specialist. At Kingspan, we're on a mission to transform the built environment through inspiration, innovation and insight. As the global leader in high-performance insulation and building envelope solutions for...

  • Manager, Field Excellence

    4 weeks ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    Job DescriptionReporting to the Affiliate Lead, Customer and Market Insights, you are responsible for all aspects of planning, enabling, and performance tracking for Biogen’s field force efforts across your assigned business unit(s). This extends to all customer-facing teams (sales, MSLs, Market Access). You work closely with these teams to ensure field...

  • Manager, Field Excellence

    3 weeks ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    Job DescriptionReporting to the Affiliate Lead, Customer and Market Insights, you are responsible for all aspects of planning, enabling, and performance tracking for Biogen’s field force efforts across your assigned business unit(s). This extends to all customer-facing teams (sales, MSLs, Market Access). You work closely with these teams to ensure field...

  • Manager, Field Excellence

    3 weeks ago

    Old Toronto, Canada The Institute for Performance and Learning Full time

    Job DescriptionReporting to the Affiliate Lead, Customer and Market Insights, you are responsible for all aspects of planning, enabling, and performance tracking for Biogen’s field force efforts across your assigned business unit(s). This extends to all customer-facing teams (sales, MSLs, Market Access). You work closely with these teams to ensure field...

  • Manager, Analysis and Performance Management

    3 weeks ago

    Toronto, ON, Canada BDO Full time

    BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. Our National Office in Toronto is looking for an experienced Manager, Core Capabilities, to join the Learning and Development team. The incumbent will...

  • Manager, Learning and Organizational Development

    2 weeks ago

    Toronto, ON, Canada EightSix Network Inc Full time

    Manager, Learning and Organizational Development Part Time / Full Time Manager, Learning and Organizational Development As we move through a period of exciting transformation and organizational change, Professional Engineers Ontario (PEO) has an immediate opening for a Manager, Learning & Organizational Development . Under the authority of the ...

  • Human Resources Generalist

    4 weeks ago

    Hamilton, ON, Canada The Institute for Performance and Learning Full time

    The Human Resources Generalist, under the direction of the Human Resources Manager, is an integral part of the Human Resources team overseeing several aspects related to recruitment, training and development, employee relations, health and safety and compliance. completes day-to-day human resources activities at the Branch Office and collaborates in...

  • Parts Manager

    3 weeks ago

    Brampton, ON, Canada Performance Auto Group Full time

    Great career progression and fantastic management support at every step. You’re given ample opportunities to grow in your role, and you get to learn from manufacturer-approved programs. The atmosphere here is always friendly and encouraging. Performance Auto Group has provided me with great training and support, and has helped me at every step of my...

  • Human Resources Coordinator

    4 weeks ago

    Kitchener, ON, Canada The Institute for Performance and Learning Full time

    Overview Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals. Scope of the Position The Human Resource Coordinator...

  • Performance Engineer

    2 weeks ago

    Toronto, ON, Canada Score Media and Gaming Inc. Full time

    theScore , a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app ‘theScore’ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and...

  • Summer Learning Camp Counsellor

    4 weeks ago

    Toronto, Canada Ontario Learning Development Foundation Full time

    Ontario Learning Development Foundation (OLDF) seeks summer camp counsellors to join our educational summer camp program. **Ontario Learning Development Foundation (OLDF)** is a registered charity in Canada that performs training and educational services for youths, children, new immigrants, and seniors. Our mission is to transform our communities through...

  • Learning Specialist

    4 weeks ago

    Toronto, ON, Canada Travel Edge Group Full time

    Please note this is a full-time 12 month contract position. Job Description At Travel Edge Network we are looking for a talented Learning Specialist to design, build, and curate learning solutions and knowledge resources for different internal audiences. Administer the LMS by publishing digital learning content, maintaining learning assets and user...

  • Human Resources Business Partner

    4 weeks ago

    Markham, ON, Canada The Institute for Performance and Learning Full time

    Job Description Human Resources Business Partner CARE AND BE CARED FOR - THIS IS YOUR HOME Do you have Human Resources experience and enjoy the challenge of supporting leaders of a client group to build capabilities, plan and manage talent, and develop approaches that achieve shared organizational objectives? Do you have strong analytical and problem...

  • Manager, Learning

    1 week ago

    Toronto, Canada CPP Investments Full time

    Job DescriptionReporting to the Director, Leadership Development and working collaboratively with the Organisational Development (OD) team and in partnership with colleagues across the organization, the Manager, Learning & Development is responsible for the design, experience, planning and delivery of enterprise-wide learning solutions that build...

  • Coordinateur Formation

    3 weeks ago

    Brampton, ON, Canada The Institute for Performance and Learning Full time

    ERP Training Coordinator As a team of engineers, architects, designers, scientists, creators and a community of professionals, we bring diverse and talented people together to solve the world’s most complex challenges. Here, you join a team that leverages differences, harnesses their entrepreneurial spirit in an employee-owned company, that believes...