Assistant Manager

3 weeks ago


Delhi ON, Canada The Institute for Performance and Learning Full time

Job Description

Custodian of the Company Culture

  • Ensure that the guest is at the center of every single strategic initiative, project or process;
  • Share the vision and strategy of Accor Hotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
  • Provide feedback from the guest on the teams’ performance to the team;
  • Ensure that all team members feel trusted and valued for their accountability and risk taken.

Employer Branding

  • Establish relationships with local schools and colleges;
  • Engage in social media to promote the hotel as best place to work;

Recruitment and Selection

  • Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set;
  • Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.

Induction and Onboarding

  • Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
  • Co-ordinate and conduct orientation programs and three month training plans;
  • Appoint a support person within the operational team for each and every new talent;
  • Seek feedback from new talent in their first month of employment;
  • Arrange probationary reviews and provide feedback to talent.

Performance Assessment and Feedback

  • Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance;
  • Celebrate team and individual success;
  • Train and assist managers in setting objectives and goals for talent which are SMART and inline with the business strategy;

Learning and Development

  • Plan training for future skill requirements and not just current;
  • Ensure development and implementation of annual training plan training to address and narrow the performance gap;
  • Deliver all brand customer service and quality standards training to all members of the team;
  • Maintain accurate reporting on the the training delivery and learning programs implemented;
  • Evaluate the effectiveness of the training for ROI and ROE;
  • Create a learning environment where each person has a personal development plan;
  • Co-ordinate cross exposure and project based learning for star talent;
  • Ensure all talent have access to learning opportunities;
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