Service Shift Manager
2 weeks ago
GrizzlyTrek, a leader in Technical & Indigenous Staffing Solutions, is seeking a dynamic and experienced Service Shift Manager for one of our esteemed clients. This pivotal role is designed for a leader who excels in managing service operations and teams, ensuring the delivery of exceptional customer service while contributing to our mission of creating sustainable employment opportunities, especially within Indigenous communities across Canada.
Location: Various locations available. Please specify your preferred location upon application. Key Responsibilities:- Oversee the daily operations of the service department, ensuring efficient and effective service delivery that meets or exceeds customer expectations
- Lead, motivate, and manage service teams across shifts, fostering a collaborative, supportive, and high-performance work environment
- Develop and implement strategies to enhance service quality, operational efficiency, and customer satisfaction
- Monitor key performance indicators (KPIs) for the service department, implementing continuous improvement initiatives based on data-driven insights
- Coordinate with other departments to ensure seamless operations and address any cross-functional challenges
- Manage staffing levels, schedules, and resource allocation to optimize service coverage and response times
- Handle escalated customer service issues, providing solutions that balance customer needs with business objectives
- Competitive compensation package, including industry-leading benefits such as healthcare, dental, vision care, and a group retirement savings program
- Opportunities for professional development and career advancement in a dynamic and innovative work environment
- The chance to contribute to a company that values diversity and is committed to the social and economic prosperity of Indigenous communities through meaningful employment initiatives
- A role that offers challenge, responsibility, and the opportunity to make a significant impact on service operations and customer satisfaction
- Proven experience in service operations management, with a strong track record of leading teams to achieve operational excellence and high customer satisfaction
- Exceptional leadership and interpersonal skills, with the ability to inspire, coach, and develop team members
- Strong analytical and problem-solving abilities, with experience in using data to inform decision-making and drive improvements
- Excellent communication skills, capable of effectively managing customer expectations and resolving complex service issues
- Flexible and adaptable, with the ability to manage multiple priorities in a fast-paced environment
- Shares GrizzlyTrek's values and is passionate about contributing to our mission and supporting the development of our client's success
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