Customer Service Advisor
4 weeks ago
Customer Service Advisor
Peterborough or Halifax
5 hours per week, covering shifts between 7am -8pm.
Shift pattern includes 1 in 3 weekends (either Saturday or Sunday) with a weekday off in Lieu that week.
We’re looking for a Customer Service Advisor to be part of our Success Story
** Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private Companies
** We are looking for people to join our 24/7 365 days a year Contact Centre. However, you may also deal with queries, liaise with other companies and agencies, and work with other areas of the business to resolve issues. Throughout, you will ensure that all the information is recorded and updated accurately using our bespoke software and reporting platforms.
Being a company who is there for our customers every day of the year, you will be expected to work either a Saturday or Sunday once every 3 weeks with a day off in the week to compensate.
Using Activate Groups bespoke software and databases to accurately record the information provided.
Excellent Customer Service and communication Skills
Proficient in use of software packages
Previous experience working in a call/Contact Centre or customer Support role desirable
33 days holiday (including bank holidays)
~ Personal health cash plan – claim back the cost of things like dentist and optical check ups
~ Whether you're at our smart Halifax or Peterborough offices or working from home, we'll make sure you have all the support you need to succeed.
Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
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