Technical Services Manager

3 weeks ago

Mississauga ON, Canada FANUC America Corp. Full time

We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. FANUC Canada is currently searching for a Technical Services Manager to provide leadership and management (either directly or through direct reports) for the day to day activities of the FANUC CANADA, Ltd. (FCL) After Market services group. FCL supports the Canadian marketplace in the areas of Robot and CNC service, Technical Support and Spare Parts. The areas of responsibility include smooth operation of the service groups, call center, customer after hours on call support, quoting of technical services including robot reconfiguration, spare part administration and sales support.
This role will be a facilitator and leader that listens and supports the needs of our customers and frontline team members to assure success.
Requires frequent interface with FANUC America counterparts along with direct customer interfaces to profitability grow the business.
Initiate and maintain continuous improvement plans for all after market departments and new Customer Service Product developments to assure success with the growth of the organization and required output.
Manage all activities to ensure that corporate objectives are met including financial and sales objectives.
Develop and implement strategic and operational programs designed to increase growth, efficiency, and effectiveness of the office.
Develop and embrace employee bench strength and training.
Managing Human Resources targets for the department including development of yearly performance evaluations, training and developing staff.
Identify and implement business process improvements.
Regular reporting of department performance.
Work with various departments to provide technical solutions to resolve issues with proactive solutions.
Bachelor degree in Engineering or related field or equivalent relevant experience.
Demonstrated ability to plan, organize, and execute multiple projects concurrently.
Experience with FANUC robots, controllers and peripheral equipment on multiple control platforms.
Short-Term & Long-Term Disability Plans
Generous Holiday & Vacation Program

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