Manager, Technical Services

2 weeks ago

Mississauga, Canada Kaizen Lab Inc. Full time

Rodan Energycontinues to experience significant growth. We are seeking a strategic leader who excels at driving excellence in service delivery, leading a high-performing technical team and is committed to enabling the clean energy transition. Our mission is Making Sustainable, Attainable

TheManager, Technical Servicesis responsible for managing a team of highly skilled metering and electrical technicians in providing power systems, telemetry, communications and associated technical services to our clients, including electrical distribution utilities, power producers and large commercial and industrial energy users. Your role will involve strategic planning, team management, customer engagement, and continuous improvement of service delivery processes. Please note this position is fully in-office with no option to work remotely.

Main Responsibilities & Duties:

Team Leadership:

  • Lead, motivate, and develop a team of metering technicians, scheduler and support professionals.
  • Set clear objectives, provide guidance, and ensure the team's performance meets or exceeds expectations.
  • Foster a collaborative and positive work environment that encourages innovation and growth.
  • Stay updated with industry trends, best practices, and emerging technologies related to product and services.

Service Delivery Management:

  • Manage work assignments to ensure optimal utilization of team members and contractors in delivering projects safely, on time and on budget.
  • Develop and/or oversee project plans and resources for equipment installation, customer care and ongoing maintenance to meet project scope and client requirements.
  • Responsible for new construction projects and maintenance/testing services in high voltage environments.
  • Develop and implement systems to ensure the effective and timely delivery of projects.
  • Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
  • Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
  • Identify and implement process improvements to enhance efficiency and quality of service delivery.
  • Maintain a safe and healthy workplace including proper work procedures, documentation, safety standards, training, safety audits and compliance monitoring.
  • Forecasting, planning and operational excellence to achieve and exceed business performance goals.

Customer Engagement:

  • Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams, such as Engineering and sales to ensure seamless delivery of services and alignment with client objectives
  • Support the business development team with RFP responses, developing scope of work, and pricing projects.

Requirements:

  • Post-secondary education in a related technical field (e.g. electrical engineering, electrical technician/technologist), or other relevant work experience.
  • C.E.T., P. Eng, CEM or other relevant designations is an asset.
  • Background in electrical power distribution, metering, protection and control, communications, and electrical systems.
  • 5+ years related work experience in a supervisory capacity.
  • Knowledge of OHSA, EUSA and ESA regulations, Utility Work Protection Code, WHMIS, and other applicable legislation.
  • Advanced computer skills (MS Office, Outlook, CRM, MS Project).
  • Valid driver's license and insurance.

Qualifications & Skills:

  • Excellent verbal and written communication skills
  • Excellent leadership and people management skills, with the ability to inspire and motivate a team
  • Excellent organizational skills and the ability to handle multiple priorities in a fast-paced environment
  • Ability to problem solve and provide variable solutions based on customer needs and company objectives
  • Resourceful, self-starter who takes initiative to solve problems and meet deadlines
  • High level of commitment to exceptional customer service and experience
  • Strong attention to detail

Rodan Benefits:

  • Competitive salary and bonus
  • Complete benefit package or stipend and pension matching
  • Rodan Energy is strongly committed to diversity and equality of opportunity, we strive to create an environment that is welcoming and inclusive for everyone.

About Rodan:

At Rodan Energy our mission isMaking Sustainable, Attainable. As a leading North American energy services company, we deliver valuable energy solutions that help our clients reduce their energy costs and GHG emissions, facilitate electrification, and enhance power grid efficiency. For over 20 years, Rodan Energy has been developing, enabling and managing grid connected energy resources. We are a trusted solutions provider to North America’s largest energy users, power producers and utilities.

Note: As part of the initial recruitment screening process, applicants must confirm that they are Fully Vaccinated against COVID-19.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Start your career here to help build a sustainable energy future

Rodan Energy Website|Twitter |Linkedin

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