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Operations & Support Analyst

3 months ago

Montréal QC, Canada Livewell Full time

Company DescriptionLivewell is a high growth telehealth startup focused on increasing accessibility and affordability of care for Canadians. We are revolutionizing telehealth for providers and patients alike.We are backed by Xavier Niel, a member of the LVMH family, and other VC investors.Who we're looking forYou’ll be a good match for the role on our operations & support team if you’re excited by a small team taking on large challenges, and doing everything it takes to win the trust of our customers. We’re a fun team with serious drive and are looking for someone to dive in and join the hustle.In this role, you willBe a critical member of our operations and patient support team, helping ensure an exceptional patient experienceDrive KPIs that ensure continued improvement of the operations teamAnalyze data to identify trends and drive areas for continuous improvement (customer feedback, support metrics, and data)Work with company leadership to streamline operations and enhance the patient journey, identifying the key touch points across interactions with customers and developing strategies to optimize successQualificationsExperience in customer support, or e-commerce operations is an assetStrong written and oral communication skills (English, French an asset)Ability to balance attention to detail with efficient execution in a fast-paced environmentStrong work ethic and desire to make a change in Canadian healthcareBenefits:Gain exposure and have a large impact at an high growth startupWork closely with co-founders of the businessPossibility for both remote and in-office role at a beautiful Montreal office