Analyste support testing F/H

5 days ago

Montréal QC, Canada Options Consulting Solutions Full time

Analyst, Technology Support Services - Bilingual Full Time (1 year contract)
Montreal, QC


Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?


Are you passionate about enhancing business processes and supporting the reliability of an IT and support services function?


Our client is a leading national law firm who take great pride in their employee experience and attracting top talent. Their Montreal office is looking for an Analyst to join their Technology Support Services team on a 1-year contract.


Fantastic Corporate Culture


Our client is looking for an Analyst to join their Technology Support Services team within their leading national law firm. You will play a crucial role within a dynamic team, and you will be involved in supporting the firm’s desktop computing environment, ensuring that the business and its IT equipment and services function reliably. You will be expected to interact with Executives, Services Groups, Service Providers, and Technical Support groups within this role. You should also be fluently Bilingual in French and English.


Technical Support:

Provide hands on IT technical support to all end users.
Provide support for connecting and configuring video conferences, presentations, video recording and event technology.
Provide training to end users with varying skill levels on use of AV equipment.
Plan, setup, and support AV needs of special events
Provide 1st level support for all mobile smart phones.
Participate in the rollout of new technology.
Manage the 2nd/3rd level support of incidents escalated by the National IT Service Desk team.
Manage assigned incident and support request tickets.
Assist with onsite server support.
Address escalations and complaints, involving coordination of resources to prevent recurrences and potential impact on facility operations.
Other duties as assigned by the Director, Technology Support Services.


Administrative Support:
Write process and training documentation as requested for training National Help Desk (Call Support) personnel.
Provide testing and reporting results of testing conducted on new applications and/or changes to existing applications.
Maintain accurate and complete up-to-date software and hardware inventory records.


Special Projects:
Participate in the delivery of application project activities. Research, plan and assist with special projects as assigned by the Director, Technology Support Services.


University Degree or College Diploma in Information Technology.
~5+ years of experience providing Help Desk and/or Field Support in a professional services or corporate environment.
~ Highly proficient with computers and their associated hardware and software components.
~ Two years of progressive hands-on experience in an audio-visual environment.
~ Experience and working knowledge of Webex, Microsoft Teams, Zoom and GoToMeeting would be an asset.
~ Experience using video recording equipment (cameras, microphones and lighting) would be an asset.
~ Expertise using recent versions of Microsoft Windows, Microsoft Office Suite, Active Directory Administration, and Citrix environments.
~ Experience working in a Technology Support role supporting legal specific applications within a Legal environment would be a definite asset.
~ Availability to work overtime, when necessary.
~ Availability to provide on-call after-hour support.


Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.


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