Customer Success Manager
2 weeks ago
BrightOrder is seeking a dynamic and experienced Customer Success Manager to join our Customer Experience team. The ideal candidate will be passionate about ensuring customer satisfaction and will have a proven track record of leading and managing customer support teams. This role will be the vital link between our clients, sales and product teams in ensuring customer success. BrightOrder has spent the past 25 years developing technologies to help fleets enhance their fleet operations improving efficiency and profitability. The company develops systems, processes and workflows to assist fleet operators in effectively managing and maintaining their assets.
With a presence in three countries and a diverse team of international staff, we are committed to delivering excellence in all that we do. This work includes creating an innovative technology, a logic engine for advanced artificial intelligence systems which helps predict events and effectively mitigate associated risks. Leveraging cutting- edge technology, we have seamlessly integrated virtual operations into our business model to provide efficient and reliable solutions to clients across the globe.
The company is privately owned and has headquarters in Mississauga, Ontario in Canada
the best way to perform every task undertaken by users, so that customers can focus on the business of fleet operation.
We are dedicated to delivering the utmost quality of services and products to our customers. We are committed to providing the best tools and technology to make you better every single day. As BrightOrder's Customer Success Manager, your main mission will be to oversee the effective execution of our product solution for our clients.
Lead, mentor, and motivate customer support team for innovation and success, while overseeing all aspects of customer support operations
Develop a comprehensive understanding of our solutions technical aspects to deliver appropriate responses to client inquiries
Track and analyze customer support metrics to identify trends, generate regular reports and provide data-driven insights to senior management
Effectively manage the start-up phase through disciplined project management to ensure implementation and optimal utilization of our solution
Collaborate cross-functionally with product development, sales, and marketing teams to gather customer feedback and insights, to improve products and services
Identify opportunities to enhance the customer experience through the implementation of new tools, technologies, QBR processes , and best practices
Develop and implement strategies to optimize customer support processes and procedures to enhance the overall customer experience
Generating new tools and training materials such as documentation and processes to streamline commissioning in all countries.
Provide training for the client in collaboration with our product and sales teams on how to effectively utilize our system to fulfill their requirements
5+ years proven experience in customer support, customer success or customer experience management, preferably in the technology industry
~ Analytical mindset with the ability to interpret data and derive actionable insights
~ Tech savvy with proficiency in customer support software and tools and project management skills
~ Proficient in English, knowledge of French and Spanish is an asset
~ Experience with implementing customer experience strategies and initiatives
~ You have a passion for learning, mentoring, and helping others succeed
By demonstrating significant improvement in the department by consistently surpassing performance targets and implementing process enhancements
By developing a deep understanding of the technical knowledge of our product solutions
If you require accommodation or assistance due to a disability, please contact recruiting@brightorder.We offer a Competitive Benefits package including Health & Dental coverage and vision plan.
Opportunity for growth in a startup based on innovation and technology.
Remote Work
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