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Administrative Associate, Accounts

2 months ago

Niagara Falls ON, Canada University of Niagara Falls Canada Full time

The Records and Registration Associate is an Office of the Registrar team member, reporting directly to the Registrar, with specific responsibility for performing complex and specialized administrative functions related to creating, securing, and maintaining accurate student records and course registration. The Records and Registration Associate is the primary resource for enquiries from students, staff and faculty on registration, grading, fee assessment, transcripts, deadlines, graduation processing and related university policies and procedures. The Records and Registration Associate works with the Office of the Registrar’s staff to ensure new students are registered correctly in their programs and courses, and responds to student inquiries by phone, email, and in person. The Records and Registration Associate is familiar with all aspects of the Office of the Registrar’s policies and procedures to assist in delivering exceptional service to prospective and current University of Niagara Falls Canada students.

Works within the Office of the Registrar to ensure exceptional delivery of services to students by being familiar with all functions including, but not limited to degree progression requirements, academic regulations, service request forms and fees, admission processes, transfer credit process, and appeal procedures.
Supports the efficient and effective processing of official documentation, ensuring accurate and timely maintenance of student academic records, and provides prompt, accurate and effective resolutions to student inquiries and concerns.
Serves as liaison with Student Accounts and Student Services to review and process student requests for course and program withdrawal, specialized official letters and documents, official transcripts, and eligibility to register in courses.
Provide ongoing training and support to existing staff, as well as onboarding training to new Office of the Registrar staff. Ability to interpret and apply University and government policies and regulations
Intermediate level skills in the use of standard computer applications including word processing (Word), spreadsheets (Excel), and email.
Minimum (2) two-year post-secondary credential in Business, International Business, International Relations, Office Administration, Information Technology, or a related discipline (equivalent combination of education and experience may be considered)
Minimum two (2) years’ experience working in administrative or clerical capacity within a culturally diverse and/or fast-paced global environment (Office of the Registrar experience preferred)
Basic training in office practices, customer service and communication;
Proficient in Microsoft applications; advanced Excel skills preferred;
Experience using student information systems and related software including but not limited to Banner, Colleague, PeopleSoft and SalesForce is considered an asset

Diversity and Inclusivity Statement
University of Niagara Falls Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially welcomes applications from racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.
parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.