Diversity and Inclusion Coordinator Intern

3 weeks ago

Calgary AB, Canada AirSprint Inc. Full time

Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada Req #65
Reporting to: Manager, Owner Services
Schedule: This role works a 4 on 3 off schedule on a rotating shift that includes days, evenings, weekends, nights, and holidays.
As a Booking Coordinator within our Owner Services team, you are dedicated to providing outstanding customer service through coordinating Owner in-flight and ground logistics requests. This role will work closely with the Owner Services and Operations Control teams to ensure Owner requests are arranged in preparation for their flights.
With a passion for aviation, customer service-centric attitude, strong skills like communication, organization, a high attention to detail, you will play a key role in enabling our team to go above and beyond, working collaboratively to create exceptional, tailored customer experiences to all of our Owners each time they fly with us.
Collaborate with Personal Flight Concierge team to coordinate any in-flight requests made by Owners, including, cabin service attendant, level of cabin service, cabin configurations, special commissary, or any other service add-ons.
Process any owner requests, ensuring these bookings are accurate, customized, and communicated.
Conduct two-day out, quality control checks to ensure accuracy of trip package information.
Conduct one-day out, quality control checks to confirm ground logistics and in-flight requests will be ready and correct (i.e., catering, special commissary, transportation, cabin configurations, expediting of unaccompanied goods, passenger mobility aids, etc.).
Provide billable cost details to AirSprint’s Accounting team for Owner requests that are beyond the regular service level defined in their contract.
Collaborate with Duty Manager(s) to complete day-of-flight quality checks to ensure the Owner’s ground logistics and in-flight requests are on time and correct.
Communicate effectively in English, both verbally and in writing.
Proficiency using MS Office including Word, Excel and Outlook.
Written and oral proficiency in French.
Communicate effectively, both verbally and in writing.
We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."
AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.
To learn more about working with AirSprint visit us at or watch our video
AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at humanresources@AirSprint.com .
~ Calgary - Head Office, 35 McTavish Place NE, Calgary, Alberta, Canada

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