Bilingual Operations Manager

Found in: Jooble CA O C2 - 1 week ago


Canada Nevian Consulting & Placement Services Inc. Full time

As a Manager of Operations in the Freight Industry based in Montreal, you will play a pivotal role in overseeing and optimizing the day-to-day operational activities of our freight and logistics services. You will be responsible for ensuring efficiency, compliance, and customer satisfaction while working closely with cross-functional teams.AM (6.00 am – 2.00 pm) & PM (12.00 pm – 8.00 pm) roles available. Full time, permanent role. Salary: 85K – 90K + annual bonus. Full benefits after 3 months, RRSP’s. Location: Montreal, Qc.

Responsibilities

Operational Oversight

  • Supervise and coordinate daily freight operations to ensure timely and cost-effective delivery of goods throughout the province.
  • Monitor and optimize routing and scheduling of shipments to maximize efficiency and minimize costs.
  • Collaborate with warehouse and transportation teams to streamline processes and enhance overall supply chain performance.

Compliance and Quality Assurance

  • Ensure compliance with local and international regulations governing freight and logistics operations
  • Implement and maintain quality control measures to meet industry standards and customer expectations
  • Conduct regular audits to identify areas for improvement and implement corrective actions
  • Lead a team of operations staff, providing guidance, support, and fostering a culture of continuous improvement.
  • Conduct regular performance reviews, set goals, and provide training to enhance team capabilities.
  • Foster a collaborative and positive working environment.

Customer Relationship Management

  • Act as a point of contact for key customers, addressing concerns, and ensuring high levels of customer satisfaction
  • Work closely with the sales team to understand customer requirements and align operational strategies accordingly.

Cost Management

  • Develop and manage budgets for operational activities, ensuring cost-effectiveness and profitability
  • Identify opportunities for cost reduction and implement strategies to optimize operational expenses.
  • Explore and implement technology solutions to enhance operational efficiency, such as transportation management systems ( TMS ) and tracking tools.
  • Stay updated on industry trends and advancements to ensure the company remains competitive.
Qualifications
  • Post Secondary education in Business, Logistics, Supply Chain Management, or a related field.
  • Minimum of 5 years of proven experience in a supervisory or management role within the freight and logistics industry (24/7 environment)
  • Fully bilingual English and French verbal and written communication skills
  • Strong knowledge of freight operations, transportation regulations, and supply chain management.
  • Strong management of large volume of LTL operations experience
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in using relevant software and technology for operations management.
  • Ability to work in a fast-paced and dynamic environment.
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