Director of Community Services

2 weeks ago

Ottawa ON, Canada Health Standards Organization Full time

Director, International Growth
Terms: Full-time Permanent
Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model) | International Locations will be considered
The Director, International Growth is a member of HSO’s International Accreditation team and the Enterprise Leadership team. The Director will lead and enable a team in market development efforts including international staff and business development partners. That means assessing the needs of health care systems/organizations and creating customized solutions aligned with the Enterprise strategy and mission : enabling and empowering people around the world to continuously improve quality of care.
As Director, International Growth, you will lead the strategy to drive a business plan focused on growth and global market expansion. You will leverage your international business development experience, product and marketing expertise to lead international expansion supported by marketing campaigns and will develop and deliver program design, including corresponding concepts and proposals for global audience. You will work collaboratively with the International Operations team to successfully transition projects to implementation.
You have superior communication and critical thinking skills and feel comfortable building relationships with a variety of stakeholders including highest ranking officials in various countries. You are comfortable with significant international travel as well as understanding and respecting a wide variety of cultural norms and interacting with various senior government officials and protocols. You have a passion for improving quality of care in health systems. You thrive at balancing focus and agility, leading in a dynamic high-pace environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.
Leadership and Strategy: Provide leadership and direction to the International Growth team. You will approach everything with passion, leadership and integrity and will bring out the best in others to help get things done . Stay on top of emerging trends, deepening corporate knowledge of accreditation and health systems and integrating into HSO’s corporate strategy.
Growth and Impact: You will leverage product and marketing expertise to lead international go-to-market strategies and will develop and deliver program design, including corresponding concepts and proposals for global audience to drive market growth.
Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization.
You will act as IA liaison for enterprise-wide collaboration with other business units to achieve shared goals. Master’s degree in a related field such as International Relations, Healthcare Administration, and/or Business Administration. An equivalent combination of work experience and education will be considered.
Strong leadership skills with a proven ability to manage and develop teams. Demonstrated knowledge of the international business environment and practices.
Proven track record in international sales and tender processes.
Strong proposal development and writing skills.
Knowledge of International Financial Institutions.
Tried and tested analytical and critical-thinking skills.
Experience in leading senior health care professionals.
Bilingualism (French and English) is considered an asset and/or any of the following languages: Spanish, Italian, Arabic or Portuguese.
Are agile, adaptable and accustomed to high pace environments.
Experience as a management consultant is an asset.
Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
Set your performance and learning objectives for the year in collaboration with your people manager.
Take on assigned initiatives or projects for your role.
Competitive compensation and benefits, including a defined benefit pension plan.
Time off programs, including office shutdown during last week of December.
A culture that measures and values psychological safety, inclusion and engagement.
Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents. Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.
Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”
HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.
We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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