Senior Customer Success Manager

4 weeks ago


Vancouver, Canada Intuit Inc. Full time

We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards their goals, provide strategic recommendations and analysis on recent campaigns, and become a trusted partner to them. Your success will be measured on customer retention, customer growth rate, and customer sentiment (NPS).

This is an excellent opportunity for an experienced CSM with strong technical skills and a previous background in email marketing or marketing strategy with midmarket accounts. We are particularly interested in individuals with a track record of finding creative solutions to unique problems who thrive in challenging situations. We want toapply these skills to solve for customers using our software.

Responsibilities

● Create prescriptive and customized customer success plans based on customers' goals & challenges, holding customers accountable to driving action, and reporting impact to all levels within the customers' organization● Use creative problem-solving to help customers reach their business goals and maximize the value they are getting from Intuit Mailchimp.● Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Intuit Mailchimp side.● Devise strategies to help increase email and SMS revenue for all your customers through the Intuit Mailchimp platform while driving growth and expansion for our largest accounts.● Ensuring customer sentiment is strong, serving as an internal advocate for your customers, and leading cross-functional efforts to solve for the customer● Proactively Identify and execute on areas for new content, programdevelopment, or training to help drive customer success globally.● Collaboratively involve leadership across the business to drive customer value and decrease churn● Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

● 5+ years of enterprise account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time● With excellent program management skills, you can own customer projects from scoping and planning through to implementation and measuring success.● You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and, challenge customers, and leverage data to reinforce your recommendations.● You have a track record for creative problem-solving for customers and end users.● Excellent organizational and project management skills

#J-18808-Ljbffr

  • Vancouver, Canada HealthHub Solutions Full time

    HealthHub Patient Engagement Solutions is a Canadian technology company dedicated to bringing innovative digital solutions to the Canadian healthcare industry. Our products include integrated bedside terminals (IBTs) and the native myHealthHub operating system, which is a fully integrated platform to develop tools for healthcare professionals. Some of our...


  • Vancouver, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...


  • Vancouver, BC, Canada Intuit Inc. Full time

    We seek a Principal CSM to provide our largest Midmarket customers with proactive, high-touch strategic consulting. You will work closely with ~30 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Intuit Mailchimp. You will meet weekly with customers to drive progress towards...


  • Vancouver, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Vancouver, British Columbia, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada Daifuku Co Full time

    As a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 145 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...


  • Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...


  • Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our...


  • Vancouver, Canada Kobalt Security Inc. Full time

    Customer Success Manager At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cyber security services that support a secure path to growth. This is reflected in everything...


  • Vancouver, Canada Creator.co Full time

    Manager of Customer Success Company: Creator Title: Manager of Customer Success  Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influencer marketing pl


  • Vancouver, Canada Pantheon Systems, Inc Full time

    **We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, and ready to be a part of a global success story, we invite you to be a key player...


  • Vancouver, Canada T-Net British Columbia Full time

    Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...


  • Vancouver, Canada T-Net British Columbia Full time

    Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.Who you are:As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high...