Customer Success Manager

1 month ago

Vancouver, Canada Xplor Full time

Company Description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services.

You’ll join our Health & Fitness team where we work with all types of businesses. Leisure. Parks and recreation. Community centers. Gyms. Health clubs - you name it. Whether small and independent or large franchises, we build everything they need to run their business, motivate their customers and build lasting fitness communities.

**Job Description**:
Xplor Recreation is one of our flagship products in the Health and Fitness vertical globally, and is well established across North America, and soon to launch in Australia as well. The Account Manager acts as the primary contact for Xplor Recreation clients assigned to their portfolio. As the Customer Success Manager, you are responsible for your portfolio of clients and ensuring their overall health. You’ll build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executives. You’ll drive product adoption to achieve gross-and-net retention revenue targets and identify upsell, value-added services and business opportunities.

**Key Responsibilities**
- Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers.
- Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships.
- Manage contract renewals and/or amendments to contracts.
- Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management.
- Ability to engage with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation.
- Work seamlessly with various teams across Xplor Recreation to ensure we’re delivering quality and thoughtful products and solutions to our clients.
- Portfolio retention and churn prevention
- Ensure communications and relevant materials are provided professionally, consistently and in a timely manner
- Attend and coordinate client meetings, events, and conferences, as required.
- Build client reference lists for future opportunities.
- Provide recommendations and leverage product experience to provide top-quality solutions for clients.
- Provide recommendations and cost quotes for added value services, customizations, or hardware, including ordering and coordinating the delivery of Professional Services, Training and hardware.
- Provide client reporting on current state with Xplor Recreation.
- Participate in brand and sales promotions.
- Provide appropriate internal reports and updates to Manager

**Qualifications**:

- Minimum 3+ years of experience in a Customer Success or Account Management role within a technology-based company.
- This role requires PST business working hours.
- Experience working within SaaS/PaaS environments.
- Preferred experience with Salesforce.
- Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS or pin pads is an advantage.
- Experience with PowerPoint or Keynote to create presentations; Experience creating QBRs/EBRs.
- Certifications in recreation or leisure studies are preferred.
- Must be able to work within outlined policies, procedures, and timelines.

**Personal Characteristics/Skills**
- Liaison: Professional attitude.
- Technical aptitude and passion for innovation.
- Self-Motivated; Desire to learn to build skills and expertise.
- Exceptional oral and written communication skills.
- Experience with event management and conferences.
- The ability to work effectively under pressure in a fast-paced, changing environment.
- Strong customer relations skills.
- The ability to prioritize appropriately and multi-task effectively.
- Strong problem-solving, analytical, follow-up skills and detail oriented.
- Collaborative and team player mindset and approach to working

**Travel Requirements: 10%-20%; As needed.**

Additional Information

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sheryl Sandberg once said, “If you're offered a seat on a rocket ship, don't ask what seat Just get on.” We couldn't agree more. So, are you ready to get on board?
- Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting,

  • Customer Success Manager

    2 months ago

    Vancouver, Canada Woosender Inc Full time

    **About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada Woosender Inc Full time

    **About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada eSentire Full time

    About The Customer Success Team We’re continuing to build out a passionate team of A-player Customer Success Managers. We are looking for a strategic, relationship-minded and experienced Customer Success Manager to join our ranks, as we exponentially grow our customer base. Our Customer Success team supports a wide array of customers along the entire...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada Fobi AI Full time

    **About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada Ten Thousand Coffees Full time

    We’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work. 200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...

  • Customer Success Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Fobi AI Full time

    Salary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...

  • Customer Success Manager

    1 week ago

    Vancouver, Canada Fobi AI Full time

    Salary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...

  • Customer Success Manager

    2 weeks ago

    Vancouver, Canada Fobi AI Full time

    Salary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...

  • Customer Success Manager

    7 days ago

    Vancouver, British Columbia, Canada Fobi AI Full time

    Salary: $70,000 to $80,000About Fobi:Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket,...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    6 days ago

    Vancouver, Canada Ntirety Full time

    The Customer Success Manager will take a leadership role in maintaining relationships with clients by leading the post-sale account management team. The role is responsible for the management of programs designed to accelerate revenue, improve overall productivity, and sales effectiveness of Ntirety’s customers. This position will be required to interface...

  • Customer Success Manager

    2 months ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    2 months ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    4 days ago

    Vancouver, Canada West X Business Solutions Full time

    **Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    2 months ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    7 days ago

    Vancouver, Canada West X Business Solutions Full time

    Company Overview:We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our...

  • Customer Success Manager

    5 days ago

    Vancouver, Canada Ntirety Full time

    **COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that’s why Ntirety’s mission to provide proactive compliant security is crucial in today’s business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep...