Sales Support

1 week ago

SainteCatherine QC, Canada Professional Staffing Full time

My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for their

Sainte-Catherine, Quebec Location.

  • Customer Interaction & Support:
  • Serve as the main point of contact for suppliers and customers, addressing inquiries, concerns, and requests.
  • Provide information on company products, services, pricing, and recycling processes.
  • Resolve supplier and customer complaints, providing prompt and effective solutions to ensure satisfaction.
  • Order Processing & Documentation:
  • Manage incoming and outgoing orders for scrap metal recycling services, ensuring accurate data entry and order fulfillment.
  • Process supplier and customer transactions, including invoicing, payments, and delivery scheduling.
  • Maintain accurate records of customer interactions, orders, and inquiries in the CRM system.
  • Work Orders:
  • Complete work orders based on MSDS of customers, and incoming material from suppliers.
  • Track work orders until completion to ensure completeness of the job.
  • Follow up with work orders to ensure all information has been transferred to finance for commissions calculations.
  • Product & Service Knowledge:
  • Demonstrate a strong understanding of metal recycling processes, and pricing structures to assist suppliers and customers effectively.
  • Educate suppliers and customers on metal types, recycling options, and the environmental benefits of recycling.
  • Advise suppliers and customers on the best practices for delivering and receiving materials to and from the recycling facility.
  • Coordination with Internal Teams:
  • Collaborate with operations, sales, quality control finance and logistics teams to coordinate pick-ups, deliveries, and material processing.
  • Work closely with the plant and yard staff to resolve supplier and customer issues related to service delays, material handling, or processing.
  • Quality Assurance:
  • Ensure that supplier and customer expectations regarding service quality, delivery times, and material processing are met or exceeded.
  • Monitor supplier and customer satisfaction levels and escalate unresolved issues to the appropriate department or manager.
  • Follow up with supplier and customers after service completion to ensure satisfaction and resolve any post-service concerns.
  • Billing & Payment Handling:
  • Address billing inquiries, discrepancies, and payment issues, working with the finance team as needed.
  • Assist suppliers and customers with billing-related questions, including charges for scrap metal quantities and pricing.
  • Customer Retention & Relationship Building:
  • Build and maintain long-term relationships with key suppliers and customers to encourage repeat business and loyalty.
  • Offer personalized recommendations for suppliers and customers based on their recycling needs and past transactions.
  • Promote supplier and customer loyalty programs or new services that could benefit their operations.
  • Problem Solving & Issue Resolution:
  • Address and resolve any supplier or customer service issues, such as service delays, pricing disputes, or quality concerns.
  • Act as a mediator between suppliers or customers and internal teams to resolve conflicts in a timely and professional manner.
  • Proactively identify potential issues and work to prevent customer dissatisfaction.
  • Product Returns & Returns Management:
  • Process any returns of metal materials, ensuring compliance with company policies and environmental regulations.
  • Coordinate the return logistics with customers and the operations team.
  • Market & Industry Knowledge:
  • Stay updated on industry trends, market prices for metals, and recycling regulations.
  • Inform suppliers and customers about changes in market conditions, service offerings, or regulations that may affect their business.
  • Reporting & Feedback:
  • Report on supplier and customer feedback, service issues, and trends to management for continuous improvement.
  • Provide insights on supplier and customer satisfaction and areas of opportunity for service enhancement.

Skills & Qualifications:

  • Strong communication and interpersonal skills, with the ability to handle customer concerns effectively.
  • Knowledge of the metals recycling industry, including scrap types, pricing, and recycling processes.
  • Proficient in customer service software (CRM), Microsoft Office, and other relevant tools.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment.
  • Detail-oriented with excellent organizational and documentation skills.
  • Bilingual French / English must have
  • Easy going personality.

  • Sales Support Customer Service Specialist

    1 week ago

    Sainte-Catherine, QC, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for their Sainte-Catherine, Quebec Location. Customer Interaction & Support: Provide information on company products, services, pricing, and recycling processes. Resolve supplier and customer complaints, providing prompt and effective solutions to ensure satisfaction....

  • Sales Support Customer Service Specialist

    1 week ago

    Sainte-Catherine, QC, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for their Sainte-Catherine, Quebec Location. Customer Interaction & Support: Provide information on company products, services, pricing, and recycling processes. Resolve supplier and customer complaints, providing prompt and effective solutions to ensure satisfaction....

  • Sales Support

    1 week ago

    Sainte-Catherine, QC, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for their Sainte-Catherine, Quebec Location. Customer Interaction & Support: Serve as the main point of contact for suppliers and customers, addressing inquiries, concerns, and requests. Provide information on company products, services, pricing, and recycling processes....

  • Sales Support

    1 week ago

    Sainte-Catherine, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for theirSainte-Catherine, Quebec Location.Customer Interaction & Support:Serve as the main point of contact for suppliers and customers, addressing inquiries, concerns, and requests.Provide information on company products, services, pricing, and recycling processes.Resolve...

  • Sales Support

    1 week ago

    Sainte-Catherine, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for theirSainte-Catherine, Quebec Location.Customer Interaction & Support:Serve as the main point of contact for suppliers and customers, addressing inquiries, concerns, and requests.Provide information on company products, services, pricing, and recycling processes.Resolve...

  • District Sales Manager

    4 months ago

    Sainte-Catherine, Canada Clean Harbors Full time

    The** District Sales Manager **is responsible for growing, expanding and maintaining a required minimum base of revenues and number of customers within an assigned district; responsible for managing all Account Managers within the assigned district. **Why work for Clean Harbors?** - Health and Safety is our #1 priority, and we live it 3-6-5! - Competitive...

  • Sales Associate

    3 weeks ago

    Sainte-Catherine, Quebec, Canada Giant Tiger Full time

    Job Title: Sales AssociateAbout the Role:Giant Tiger, a Canadian-owned and operated retailer, is seeking a motivated Sales Associate to join their team. As a key member of the retail staff, you will provide exceptional customer service, maintain store appearance, and support sales efforts.About You:You have strong communication skills and can work...

  • Sales Support

    1 week ago

    Sainte-Catherine, Quebec, Roussillon, Canada Professional Staffing Full time

    My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for theirSainte-Catherine, Quebec Location.Customer Interaction & Support:Serve as the main point of contact for suppliers and customers, addressing inquiries, concerns, and requests.Provide information on company products, services, pricing, and recycling processes.Resolve...

  • Sales Support

    4 months ago

    Montréal, QC, Canada EMCO PlumbingEMCO Plomberie Full time

    **Company Description** Batimat, the leader in luxury plumbing, is a growing company that offers a very pleasant working atmosphere. We are looking for people who want to join a welcoming, close-knit and dynamic team.** **We promote life/work balance and support our team in their personal and professional development project - Possible evolution** The role...

  • Sales Support

    2 months ago

    Montréal, QC, Canada Promotex Productions Full time

    **Sales Support//Order processing** We are a fast paced, growing Promotional Products Distributor looking for a dynamic team player to join our sales support team. **Daily Tasks (include but are not limited to)**: - Sourcing creative and on-brand product solutions for our clients - Contacting suppliers for product inquiries and production information -...

  • Retail Sales Associate

    3 weeks ago

    Sainte-Catherine, Quebec, Canada Giant Tiger Full time

    At Giant Tiger, we are seeking a talented Retail Sales Associate to join our dynamic store environment. This is an exciting opportunity for a motivated individual to contribute to the success of our Canadian owned and operated retailer.About UsGiant Tiger is recognized as an Employer of Choice, providing a fulfilling career with opportunities for growth and...

  • Inside Sales Support Specialist

    4 weeks ago

    Montréal, QC, Canada Climate Bonds Initiative Full time

    J**ob Title: Inside Sales Support Specialist** **Salary: CAD65-70,000 plus 15% variable** **Level: 5** **Team: Climate Services** **Reporting to: Sales Administration Manager, Climate Services** **Closing Date: 25th November** **Purpose** Climate Bonds has a set of compelling services that haven’t had as much uptake despite their opportunity....

  • Sales Support Rep

    3 months ago

    Montréal, QC, Canada Volcom llc Full time

    **Title: Sales Support Rep - Customer Service** At Liberated Brands, we strive to embody the creative spirit of youth culture. Liberated Brands was built on liberation, innovation and experimentation while remaining dedicated to the breakdown of established traditions. We empower our employees to stay “True To This”, which symbolizes our integrity,...

  • Temporary Sales Support Associate

    2 months ago

    Montréal, QC, Canada Coach Full time

    The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work,...

  • Regional Sales Support Specialist

    1 month ago

    Montréal, QC, Canada Midtown Athletic Club Full time

    Want to try something _new_? Are you comfortable with technology and with the idea of helping someone achieve their aspirations? Have any of your friends told you you’re really great with people? Midtown is searching for a Regional Sales Support Specialist (RS3) to help partner with our membership advisors to connect with our prospective members and help...

  • Inside Sales Support Representative

    3 months ago

    Montréal, QC, Canada MSP OPERATIONAL CORP Full time

    MSP Corp. Powered by Groupe Access is a leading Cyber Security and Information Technology (IT) services firm in Canada. We are committed to delivering top-tier services and solutions to our clients. As we continue to grow, we are seeking a dedicated Financial Controller to join our dynamic team. We are looking for an experienced** IT Inside Sales Support...

  • Field Services Account Manager

    5 months ago

    Sainte-Catherine, Canada Clean Harbors Full time

    Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team in Ville Sainte-Catherine, QC. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account...

  • Field Services Account Manager

    4 months ago

    Sainte-Catherine, Canada Clean Harbors Full time

    Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team in Ville Sainte-Catherine, QC. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account...

  • Field Services Account Manager

    4 months ago

    Sainte-Catherine, Canada Clean Harbors Full time

    Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team in Ville Sainte-Catherine, QC. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account...

  • Field Services Account Manager

    4 months ago

    Sainte-Catherine, Canada Clean Harbors Full time

    Clean Harbors is seeking a Field Services Account Manager, to join the Environmental Sales team in Ville Sainte-Catherine, QC. The Field Services Account Manager is responsible for hunting and obtaining new Field Services business at existing accounts and new customers within an assigned territory. As an experienced professional, a Field Services Account...