Sales Support Customer Service Specialist
1 week ago
My client is seeking a strong Bilingual Sales Support / Customer Service Specialist for their Sainte-Catherine, Quebec Location.
Customer Interaction & Support:
Provide information on company products, services, pricing, and recycling processes.
Resolve supplier and customer complaints, providing prompt and effective solutions to ensure satisfaction.
Manage incoming and outgoing orders for scrap metal recycling services, ensuring accurate data entry and order fulfillment.
Maintain accurate records of customer interactions, orders, and inquiries in the CRM system.
Product & Service Knowledge:
Advise suppliers and customers on the best practices for delivering and receiving materials to and from the recycling facility.
Collaborate with operations, sales, quality control finance and logistics teams to coordinate pick-ups, deliveries, and material processing.
Work closely with the plant and yard staff to resolve supplier and customer issues related to service delays, material handling, or processing.
Quality Assurance:
Ensure that supplier and customer expectations regarding service quality, delivery times, and material processing are met or exceeded.
Follow up with supplier and customers after service completion to ensure satisfaction and resolve any post-service concerns.
Customer Retention & Relationship Building:
Promote supplier and customer loyalty programs or new services that could benefit their operations.
Address and resolve any supplier or customer service issues, such as service delays, pricing disputes, or quality concerns.
Process any returns of metal materials, ensuring compliance with company policies and environmental regulations.
Coordinate the return logistics with customers and the operations team.
Market & Industry Knowledge:
Stay updated on industry trends, market prices for metals, and recycling regulations.
Inform suppliers and customers about changes in market conditions, service offerings, or regulations that may affect their business.
Report on supplier and customer feedback, service issues, and trends to management for continuous improvement.
Provide insights on supplier and customer satisfaction and areas of opportunity for service enhancement.
Proficient in customer service software (CRM), Microsoft Office, and other relevant tools.
Bilingual French / English must have
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