IT Helpdesk level 2

4 weeks ago

Montréal QC, Canada Groom & Associates(és) Full time

IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and software. The company has been in a staple in Canadian luxury hotels management for 30 years.Title: IT Service Desk Technician – Service Operations Group - BilingualLocation: : Montreal, Sheraton Hotel near the airport. They are asking to come in 2 times a week, the rest can be done remotelyPosition status: Full time permanentSalary: 70k-75k + benefits + RRSP matching 1.5% + 3 week’s vacationCurrently they have a team of support engineers across Canada handling different regions. They have partnered and opened some new hotels over the past few years and are looking to bring on people who can help with the support. Responsibilities include: (Please note you are not required to be an expert in all things listed)• Support customer environments by responding to add/move/change requests• Implement new environments and optimize existing environments• Contribute to planning efforts for disaster recovery, capacity expansion and component upgrading• Contribute to efforts in multi-platform configuration and automation• Produce and maintain documentation on installations, incidents, and procedures• Install and configure tools for event monitoring, capacity planning, performance monitoring, etc.• Make recommendations based on monitoring results and observations• Level 1 and 2 troubleshooting and resolution of system problems• Perform system software upgrades including scheduling, testing, and coordination• Create and manage user accounts• Configure data backups and recovery• Participate in team meetings• Participate in customer meetings and review sessions• Contribute to general improvement projects of internal and external infrastructure and systemsQualifications:(Please note you are not required to be an expert in all things listed)• Intermediate knowledge of Ethernet and TCP&UDP/IP networking• Intermediate to advanced knowledge of Windows desktop and server technology• Intermediate knowledge of L2 and L3 switches and hardware firewalls• Intermediate knowledge of common infrastructure services and technologies (E.g., DNS, DHCP, LDAP, etc...)• Experience supporting multi-site and remote implementations• Experience using and implementing IPSec and SSL VPN solutions• Experience using and implementing the VMWare hypervisor• Experience using and implementing fibre channel and NAS storage arrays• Experience supporting production internet environments• The ability to rapidly self-educate on new concepts and tools• The ability to communicate complex technical information in straightforward terms• Working knowledge of Windows batch and PowerShell and/or VBScript scripting• Strong communication skills in English and French• 4+ years of experience in the IT industry and at least 1 year of experience in a similar role• Advanced education at the university, CEGEP, or accredited program levels is preferred• Industry certifications from leading vendors, frameworks (E.g., ITIL) and standards organizations are preferred• Experience working in the hospitality industry, with POS infrastructure, or with PMS infrastructure is advantageous• A strong desire and ability to be a first point of contact for external and remote customers• A strong desire and ability to continue learning and to stay ahead of the typical customer’s knowledge and experience• A strong desire and ability to lead improvement projects and see them through to the end• A strong desire and ability to work closely with other team members and to help them grow and gain new skills and knowledge

  • Helpdesk Support Representative

    1 week ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Entry Level, speaking French & English, working a Hybrid schedule in our Montreal, Canada office.** This is an exciting opportunity to develop a new generation of Procurement technology! A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include...

  • IT Helpdesk Support

    3 weeks ago

    Montréal, Canada Abilis Solutions Inc.. Full time

    **We are looking for the IT Helpdesk Support (Level 1) Technician (CONTRACT ROLE)** The Helpdesk support role is an **ENTRY LEVEL POSITION **responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls. **Main...

  • Helpdesk Supervisor

    1 week ago

    Montréal, Canada Glencore Full time

    **Location**: 220 Av. Durocher, Montréal-Est, QC H1B 5H6 **Job type **:Permanent, Full-Time **Helpdesk Supervisor** **About Glencore**: Glencore is one of the worlds largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and metallurgical...

  • Helpdesk Support Representative

    1 week ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Trilingual - Montreal, Canada** **This is an exciting opportunity to develop a new generation of Procurement technology!** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay...

  • Helpdesk Support Representative

    5 days ago

    Montréal, Canada Ivalua Full time

    **Helpdesk Support Representative - Trilingual (English, French, Portugeuse or Spanish) - Montreal, Canada** **This is an exciting opportunity to develop a new generation of Procurement technology!** A "Magic Quadrant" leader, Ivalua's solutions work in a complex global economy. Our innovative Procure-to-Pay solutions include automating customized...

  • Computer Technician

    3 weeks ago

    Montréal, Canada Guillevin International Full time

    Computer Technician - Level 1 & 2 Status: Regular, Full time **Location**: Montréal, Quebec Job Description Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and...

  • Computer Technician

    2 days ago

    Montréal, Canada Guillevin International Full time

    Computer Technician - Level 1 & 2 Status: Regular, Full time **Location**: Montréal, Quebec Job Description Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and...

  • IT Helpdesk level 2

    2 days ago

    Montréal, QC, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician! This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk level 2

    2 days ago

    Montréal, QC, Canada Groom & Associates(és) Full time

    IT Service Desk Manager – Level 2 Great opportunity for an IT support Technician! This is a 3rd party hotel management company with over 65 Luxury hotels and office across Canada. They are looking for an IT Service Desk Technician to support their employees and staff (not the customers/hotel guests) on challenging IT tickets related to hardware and...

  • IT Helpdesk Support Analyst

    3 weeks ago

    Montréal, Canada BFLC Full time

    **WHO WE ARE** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free rein to demonstrate their...

  • IT Helpdesk Support Analyst

    3 weeks ago

    Montréal, Canada BFL Canada Full time

    Job Details Description **WHO WE ARE** Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1000 professionals located in 24 offices across the country. Our employees have free...

  • Airport Helpdesk Technician

    2 months ago

    Montréal, Canada ESP Global Full time

    **What About the Role**: As the On-site Airport Helpdesk Technician (6 months Contract), you will report to the regional operations manager working as part of our client’s team to provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any onsite technical issues which may occur...

  • IT Helpdesk Support Analyst

    2 weeks ago

    Montréal, Canada BFL CANADA Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the centre of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • IT Infrastructure and Communications Specialist

    1 week ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Level 1-2 - it technician

    3 weeks ago

    Longueuil, QC, Canada Fed IT Full time €50,000 - €60,000

    Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development,...

  • IT Infrastructure and Communications Specialist

    2 months ago

    Montreal, QC, G4F, CA Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Technicien de Service Helpdesk Informatique

    2 months ago

    Montréal, Canada BIXLERS Full time

    _*English job description below _ **Technicien de service helpdesk informatique - Niveau 2** **Résumé du poste**: Fondé en 1785, Bixlers est un détaillant spécialisé américain de bijoux de luxe qui possède des équipes de fabrication et des bureaux à Montréal, au Canada et au Vermont aux États-Unis. Nous cherchons à développer nos activités...

  • Techicien Helpdesk

    1 month ago

    Montréal, Canada Logistec Full time

    Aperçu: Vous désirez assurer le support du premier et deuxième niveau des stations de travail et des équipements réseaux et travailler sur les divers projets d’intégration et d’amélioration continue? Votre place est avec la famille LOGISTEC en tant que **Technicien Helpdesk (Niveau 1 & 2) **pour joindre notre équipe TI. **Saisissez cette...

  • Msp Helpdesk Analyst, Bilingual

    4 weeks ago

    Montréal, Canada Global Mentoring Solutions Inc. Full time

    **Position**: MSP Helpdesk Analyst - Bilingual **Start Date**: As soon as possible **Location**: Remote - from anywhere in Canada **Here is** **what we do and why we do it.** **Here is** **how you can contribute to the company's success.** Our team goal is to solve our clients’ IT issues. You will contribute to this goal by offering technical support...