Airport Helpdesk Technician
2 weeks ago
**What About the Role**:
As the On-site Airport Helpdesk Technician (6 months Contract), you will report to the regional operations manager working as part of our client’s team to provide and maintain continuity of service for all desktop devices (hardware, software, and connectivity) for the customer and resolve any onsite technical issues which may occur within agreed contractual service levels.
**What You’ll Do**:
- Work closely with customer system administrators and project managers to deliver and complete all project tasks
- Inventory new IT devices and equipment
- Installation of various IT workstations and peripheral devices in an airport environment
- Imaging, configuration and testing new workstations and peripheral devices
- Identify issues and quality control
- Troubleshoot and resolve device or network connectivity issues
- Escalate issues to customer as engineers as necessary
- Detailed tracking and asset management
**What You’ll Need**:
- 1-2 years IT maintenance and support experience
- A+ or equivalent certification a plus
- On-site training will be provided
- IT support and troubleshooting experience, including knowledge of Microsoft Desktop software (Windows 7/10, Office Suite) and operating systems, as well as a working knowledge of IT hardware.
- Self-motivated with a willingness to learn and adapt to any new change or situation in a dynamic project environment
- Able to communicate cross functions
- Able to lift 20-30 pounds if need
- Bilingual (English/French)
ESP offer competitive salary, pension (50/50) or 401k, health & medical benefits, life assurance and access to ongoing training and career development.
ESP Global Services is a world-class IT services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for an On-site Airport Helpdesk Technician based at client site in Montreal, QC
- ESP Global Services is an Equal Opportunity Employer_
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