Director, Online Business Operations
2 weeks ago
We are professional, agile, customer-centric, and our goal is to help people transform their lives by finding them an exercise program, community, and support system that fits their needs. We partner with fitness studios and plug them into our growth engine to help them change the lives of people in their communities..
Develop and implement operational strategies, policies, and procedures to optimize the company's efficiency and effectiveness.
Manage and coordinate day-to-day operations across all departments.
Collaborate with senior management to set strategic goals and objectives for the company, and develop plans to achieve them.
Monitor key performance indicators (KPIs) and metrics to track the company's performance and identify areas for improvement.
Oversee the implementation of new systems or technologies to enhance operational efficiency and effectiveness.
Ensure compliance with relevant regulations and standards, and implement measures to mitigate risks.
Prepare regular reports and presentations for senior management to communicate operational performance, challenges, and opportunities.
Identify opportunities for cost savings and implement measures to reduce expenses without sacrificing quality or productivity.
Implement and maintain rigorous quality control measures to consistently deliver services that meet or exceed customer expectations.
Minimum of 2 years of experience in operations management or a similar role, preferably in the fitness industry.
Proven track record of successfully leading and managing teams in a fast-paced environment.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Job Type: Full-time
Flexible Language Requirement:
~ French not required
8 hour shift
~ Monday to Friday
Bachelor's Degree (preferred)
Operations management: Work Location: Remote
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