Customer Management Manager

2 weeks ago


Ontario, Canada EightSix Network Inc Full time

Our client, a proven industry leader in the building materials sector, is actively looking for a Customer Service Manager to join their team. Monday thru Friday – 8 am-5 pm ON site
Customer Service Manager Qualifications
Computer Skills (MS Word, Excel, PowerPoint, E-mail).
~ Experience with an ERP, CRM and metric systems
~5 years working in a Management role.
~ Skilled in coaching and managing multicultural teams, initiating and overseeing projects and collaborating across departments.
~ Customer Service Manager What you’ll be doing.
Account Management
Work closely with Sales and Marketing teams to support customer needs; support promotions and additional focus on new and existing customer accounts.
Responsible for any changes in pricing in our internal pricing management system
In conjunction with Sales and Marketing teams, assists with Company sponsored events targeted to develop and support the dealer network.
Assists customers through the onboarding process, ensuring a seamless experience and helping them realize the value of our product.
· Responsible for communicating all changes to the existing Online tool users via our internal ticketing system.
· Responsible for providing ongoing training and support to customers, by helping them optimize their use of our online platform
Escalation support for CS Team.
· Coach, mentor and provide training to the customer service team.
· Working in conjunction with the Production Scheduling team, s/he is responsible for managing monthly level loading of customer orders.
· Performance Reporting
· Defines, track and analyze department’s Key Performance Indicators (KPI).
· By utilizing data-driven insights, evaluate the effectiveness of customer service initiatives, identify areas for improvement, and inform strategic decision-making.
· Be the first to be notified about new Customer Service Manager jobs in Etobicoke, Ontario



  • Ottawa, Ontario, Ottawa region, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...


  • Ottawa, Ontario, Ottawa region, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A Business Management Solutions is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 400 client companies across Canada, D&A is the top provider of Sage and Acumatica in Canada. The company focuses on Mid-market...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a top 5 bank, is looking for a Manager, Customer Lifecycle Management to fill a 24-month contract located in Toronto. As a Manager, Customer Lifecycle Management your duties will include but not be limited to: Developing and executing customer journey and lifecycle strategies to help drive business objectives for key customer segments ...

  • Property Manager

    3 weeks ago


    Ontario, Canada MetCap Living Management Inc Full time

    MetCap Living Management Inc. is one of Canada’s largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. We are currently seeking a...

  • Property Manager

    3 weeks ago


    Ontario, Canada DMS Property Management Full time

    DMS is one of Canada's premiere real estate services companies managing a wide range of property types providing tenants and landlords with superior service and outstanding value. DMS was ranked Canada’s 2nd largest apartment manager in Canada in June 2016 by Canadian Apartment Magazine and is currently managing over 18 million square feet with a...


  • Ontario, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Main Purpose: *Travel...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a Top 5 Bankin Canada is looking to hire a Manager, Customer Growthto their team for a 2 yearcontract. This role is currently hybrid, 2 days a week in office in Toronto, and has a strong likelihood of conversion to full time. Responsibilities Include: Serve as a key member of the consumer banking team responsible for supporting ongoing...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a large insurance company, is looking for a Marketing Manager, Customer Marketing for an 8-month contract located in Toronto. This is an excellent opportunity for a Marketing Manager, Customer Marketing with a financial services background. This position is currently a work-from position with the potential to move to a hybrid model (2 days per...


  • Ontario, Canada IFG International Financial Group Ltd Full time

    Our client, a Top 5 Bank in Canada is looking to hire a Personal Banking Customer SegmentManagerfor a 24month contract. You will be responsible for the following duties: Evaluate and report on competitor group banking programs on an on-going basis to understand positioning, pricing, strengths, and weaknesses Help to grow the priority segment...


  • Ontario, Canada iLobby® Facility & Visitor Management Full time

    About iLobby Visitor Management iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in...


  • Ontario, Canada Kraft Heinz Company Full time

    Manager, Customer Supply Chain page is loaded Manager, Customer Supply Chain Apply locations Don Mills, ON time type Full time posted on Posted 6 Days Ago job requisition id R-81574 Job Description The Role The Customer Excellence Manager is responsible for working cross-functionally with internal teams to make sure our customers’ orders are filled...

  • Building Manager

    7 days ago


    Ontario, Canada Chad Management Group Full time

    Building Manager Our Client is a very prestigious Property Developer in the Toronto area. We are Looking for a Live in Building Manager to Join this team. Familiar with all aspects of building operation · Strong computer skills (Word, Excel and Email with Yardi an asset) · Operate mechanical equipment in a safe, efficient manner at all times ·...


  • Ontario, Canada MetCap Living Management Inc Full time

    MetCap Living Management Inc. is one of the largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. MetCap Living Management Inc. is...

  • District Manager

    3 weeks ago


    Ontario, Canada Chad Management Group Full time

    Full Time Regional Manager Multi-Unit Retail Job Description The Regional Manager is responsible for the overall management of multiple retail locations. This includes overseeing operations, managing staff, and developing marketing strategies. The ideal candidate will have a proven track record of success in a multi-unit retail environment. Oversee the...


  • Ontario, Canada Chad Management Group Full time

    Building Manager Couple Toronto ON Our Client is a very prestigious Property Developer in the Toronto area. We are Looking for a Live in Building Manager Couple to Join this team. General Duties: · Familiar with all aspects of building operation · Strong computer skills (Word, Excel and Email with Yardi an asset)· Operate mechanical equipment in a...


  • Ontario, Canada Chad Management Group Full time

    Building Manager Toronto ON Our Client is a very prestigious Property Developer in the Toronto area. We are Looking for a Live in Building Manager to Join this team. General Duties: · Familiar with all aspects of building operation · Strong computer skills (Word, Excel and Email with Yardi an asset)· Operate mechanical equipment in a safe, efficient...


  • Ontario, Canada Arthur J. Gallagher & Co. (AJG) Full time

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. Our Sports &...


  • Ontario, Canada Chad Management Group Full time

    Building Manager Couple Our Client is a very prestigious Property Developer in the Toronto area. We are Looking for a Live in Building Manager Couple to Join this team. Familiar with all aspects of building operation · Strong computer skills (Word, Excel and Email with Yardi an asset) · Operate mechanical equipment in a safe, efficient manner at all...


  • Ontario, Canada Chad Management Group Full time

    VP Credit Risk & Analytics With over $1Billion in loans funded, our client has helped hard-working Canadians with personalized money solutions with more flexibility than traditional banks across both its retail and digital channels. They are a member of the , fully licensed lender with 110+ branches across Ontario. The successful candidates will play an...


  • Ontario, Canada Chad Management Group Full time

    Full Time Regional Manager Multi-Unit Retail Job Description The Regional Manager is responsible for the overall management of multiple retail locations. This includes overseeing operations, managing staff, and developing marketing strategies. The ideal candidate will have a proven track record of success in a multi-unit retail environment. ...