Customer Support Specialist
3 weeks ago
About iLobby Visitor Management
iLobby is the global leader of SaaS-based enterprise visitor management system, with an easy, reliable, and innovative platform that has become an integral part of day-to-day operations for major governments, banks, airports, manufacturers, and Fortune 500 companies worldwide. With iLobby, we help clients succeed in tracking, managing, and monitoring who is in their building – while increasing security and efficiency.
At iLobby, we are focused on creating an innovative and collaborative working culture where we value the contribution of everyone. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas.
In being a great place to work, we are proud to offer a range of experiences and opportunities that will help our employees to achieve their career and personal goals and enable them to live a healthy and balanced life.
About the Role:
We're looking for a motivated Customer Support Specialist who is passionate about helping others and resolving issues with a friendly and empathetic approach. You will have the opportunity to showcase your communication and problem-solving skills while also building and enhancing our support team, its functions, and our Help Center. You'll become an expert in our products/services, ensuring that every interaction leaves a positive impression. If you thrive in a dynamic environment where no two days are the same and making a difference is the norm, this is the perfect opportunity for you
This role is a hybrid position where you'll be required to come into our office twice a week.
Key Responsibilities:
- Customer Assistance: Respond promptly to customer inquiries via communication channels. Provide accurate and helpful information about iLobby’s products and services. Assist customers in troubleshooting and resolving issues.
- Process Improvement: Assist in optimizing existing support processes to enhance efficiency, effectiveness, and customer satisfaction. Implement scalable solutions to ensure seamless customer experiences and swift resolution times.
- Issue Resolution: Investigate and resolve customer complaints or concerns in a timely and empathetic manner. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction.
- Product Knowledge: Develop a comprehensive understanding of iLobby’s products and features. Stay up-to-date with product updates and changes.
- Knowledge Base Development: Collaborate with cross-functional teams to create and maintain a comprehensive knowledge base. Develop and update support documentation, trainings, and self-help resources to empower customers and our team members.
Requirements:
- 2+ years of experience in a customer-facing role in a fast-paced and technology-driven environment.
- Tech-savvy
- Meet personal/team KPIs by way of CSAT and response times.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving skills, the ability to think quickly on your feet and have a keen eye for process improvement opportunities.
- Patience and empathy when dealing with customers, maintaining composure in challenging situations.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Familiarity with customer support software and tools such as Zendesk, Microsoft Teams and Help Centers is preferred.
- Detail-oriented, well organized, efficient with time management.
- Dedicated to putting the customer first and ensuring an exceptional user experience.
- Results-driven, strategic thinker.
- Exceptional organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Passion for delivering exceptional customer experiences and a dedication to ensuring customer satisfaction.
- Ability to work collaboratively across teams, fostering strong relationships and promoting a positive work environment.
Why work at iLobby?
iLobby is the global leader in enterprise visitor management, helping complex enterprises digitize, optimize, and automate their key facility process – from streamlined visitor management to emergency evacuation, our Facility OS Platform is cutting edge and driving significant value with our customers.
We work hard and play hard, and we do both with passion and respect for one another. Our company promotes a fast-paced, fun, friendly, and highly collaborative work environment that provides:
???? Comprehensive health coverage (includes dental and vision coverage)
A Hybrid work environment with our office based in North York, Toronto
Opportunity for advancement and growth
Catered Events, Snacks, Drinks – You won’t go Hungry
Birthday and Life Celebrations
Two annual parties in a year
iLobby Commitment
We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that value diversity at our company and encourage all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
iLobby will accommodate individuals with disabilities through each stage of the recruitment and selection process. Please advise us of any needs when your interview is booked, and we will do our best to meet your needs.
Please note that all candidates must be legally eligible to work in Canada.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. A reference check will also be conducted.
iLobby thanks all candidates for their interest, however only those selected to continue in the process will be contacted.
iLobby Website:
Follow us on LinkedIn :
Office location: 5255 Yonge St, Suite 1500 North York, ON M2N 6P4
To apply: Please apply through LinkedIn job posting.
#J-18808-Ljbffr-
Customer Support Specialist
4 days ago
Ontario, Canada The Boeing Company Full timeJob Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great...
-
Customer Service Specialist
2 weeks ago
Ontario, Canada AutoTrader.ca Full timeThe role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with autoTrader. This role also serves as the internal primary point of contact between the customer and the autoTrader for specific customer related issues. The role may provide, or act as liaison for other...
-
Customer Success Specialist
1 month ago
Ontario, Canada HuntsBot Full timeCustomer Success Specialist / Customer Experience Specialist Customer Support Contract North America Only 1 days ago Description Communicate: Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner....
-
Customer Success Specialist
6 days ago
Ontario, Canada Wilson Language Training Full timeWilson Language Training Customer Success Specialist Madison , Wisconsin Apply Now Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with...
-
Bilingual Customer Experience Specialist
1 month ago
Ontario, Canada EightSix Network Inc Full timeBilingual Customer Experience Specialist Part Time / Full Time Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about...
-
Specialist, Help Desk Support
6 days ago
Ontario, Canada Designfusion Full timeDesignfusion is a dynamic, evolving company that is always looking for the right people to help our company grow. People who are creative thinkers and not afraid to take on challenges. Junior Applications Specialist JOB TITLE: Junior Applications Specialist Designfusion, a rapidly expanding Siemens product life management (PLM) software reseller is looking...
-
Customer Service Specialist
2 weeks ago
Ontario, Canada AutoTrader.ca Full timeThe role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with autoTrader. The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the...
-
Customer Solutions Specialist
1 week ago
Eastern Ontario, Canada Lucent Marketing Group Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...
-
Customer Solutions Specialist
2 weeks ago
Eastern Ontario, Canada Lucent Marketing Group Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...
-
Customer Solutions Specialist
2 weeks ago
Eastern Ontario, Canada Lucent Marketing Group Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...
-
Customs Specialist
5 days ago
Mississauga, Ontario, Peel region, Canada Prestige World Full timeCompany DescriptionPrestige World is a freight forwarding company and a licensed customs broker. We are continuously expanding and would like to welcome a new member to growRole DescriptionThis is a full-time role for a Customs Specialist at Prestige World located in Mississauga, ON. As a Customs Specialist, you will be responsible for managing import/export...
-
Technical Customer Experience Specialist
6 days ago
Ontario, Canada Wilson Language Training Full time €45,000 - €65,000Wilson Language Training Technical Customer Onboarding Specialist Madison , Wisconsin Apply Now Technical Customer Onboarding Specialist Department: Customer Experience Wilson Language Training is growing and looking to for a Technical Onboarding Specialist. The Technical Onboarding Specialist is responsible for successfully orienting customers to...
-
Online Customer Support Agents
1 month ago
Ontario, Canada HuntsBot Full timeCustomer Success Specialist / Customer Experience Specialist Customer Support Contract North America Only Directly communicate with Ground News readers to answer questions regarding all of the Ground News product suite (web, mobile app, extension, newsletters) in a thorough, thoughtful, and brand-aligned manner. Remain readily available throughout work...
-
Tech Field Support Specialist
1 month ago
Ontario, Canada Axiom Technologies Full timeAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. ...
-
Customer Service Specialist
6 days ago
Ontario, Canada Univar Solutions Full timeA Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Reporting to the Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders...
-
Customer Application Specialist
6 days ago
Ontario, Canada Saint-Gobain Full timeCustomer Application Specialist - Windows We are presently looking for a Customer Service Representative at our Alexandria branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Here’s what you’ll be responsible for in this role Daily Production analysis suite: run reporting for example : incomplete orders, precog report, error...
-
Bilingual Customer Experience Specialist
7 days ago
Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Bilingual Customer Experience Specialist
1 week ago
Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Bilingual Customer Experience Specialist
1 month ago
Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...
-
Bilingual Customer Experience Specialist
1 month ago
Ontario, Canada Sym-Tech Dealer Services Full timeCelebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...