Client Manager
2 weeks ago
Why NetSuite?
We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile. NetSuite is transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward. Founded in 1998 as THE cloud ERP pioneer, NetSuite has transformed our customers' business operations without the high costs and inefficiency of on-premise systems.
Yes. We're absolutely serious. The scope of our opportunity is endless And we can't do it without your help. We need thoughtful, talented, fearless, and multi-faceted team players who have a passion for customer advocacy.
What We're Looking For:
- As a Resolution Management Specialist, you will join a collaborative team of business process and industry experts, managing critical customer escalations from understanding the Customer's' perspective, crafting a plan to resolve, and seeing it through to successful resolution. The ideal candidate has relevant industry experience in process improvement, accounting, or consulting on back-office best practices and proven executive-level communication skills to achieve trusted advisor status. The candidate also has relevant proficiency with ERP applications and core Business Processes required, with preferred Oracle + NetSuite platform experience. This includes implementation, CSM, and/or end-user experience.
Career Level - IC3
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