Bilingual Client Relations Manager

2 weeks ago

Canada EdCan Network Full time

The EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada. Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative and evidence-based, yet accessible content that is trusted by educators, parents, and policymakers alike. EdCan’s signature initiative, Well at Work (WAW), supports education leaders to develop and implement system-wide strategies to improve K-12 workplace wellbeing for the long term – all while mobilizing a network of passionate educators, researchers, practitioners, and stakeholder groups. Learn more at or @EdCanNet .

JOB SUMMARY

EdCan is seeking a Bilingual Client Relations Manager to serve as the primary point of contact for EdCan’s Well at Work clients to ensure that EdCan’s programs and services meet their needs. In this role, your ability to juggle multiple responsibilities is essential to supporting EdCan’s effective operations. The ideal candidate is a highly organized problem solver who can manage details and relationships to ensure the smooth delivery of multiple ongoing projects.

EXPERIENCE

5 years of experience in a manager role ideally from the education sector, preferably in Human Resources and/or a Wellness Manager.

JOB TYPE

Full-time position

LOCATION

This position is remote within Canada.

RESPONSIBILITIES/DUTIES will include:

Steward Well at Work client and prospect relationships

  • Conduct outreach and manage initial communications with prospective clients.
  • Prepare project quotations and proposals.
  • Prepare contracts and invoices.
  • Coordinate with assigned advisors and facilitators to ensure smooth project delivery.
  • Coordinate setup of the Guarding Minds at Work survey.
  • Compile client data, coordinate data entry and share with the Well at Work team.
  • Coordinate meetings with Well at Work Advisors and Coaching Leads to identify strengths and opportunities for improving workplace wellbeing.
  • Support Advisors to prepare and format reports and related materials and attach supporting materials.
  • Support the preparation and formatting of professional learning support materials.
  • Organize client and facilitator logistics and distribute pre-learning materials in a timely manner.
  • Conduct follow-up communications with clients, including requests for feedback, testimonials and referrals.
  • Prepare and review client feedback surveys.
  • Review and share participants’ feedback with the Well at Work team.

Open Enrollment Professional Learning Coordination Support

  • Collaborate with EdCan’s Executive Director to set up an annual professional learning calendar and assign facilitators.
  • Set up registration links and manage participant communications.
  • Provide tech support for virtual events.
  • Prepare and review participant feedback surveys.

Communications/Marketing Support

  • Provide general French translation support for organizational communications, materials, etc.
  • Prepare and review materials, reports, presentations, and key messaging as required.
  • Fluently bilingual (written and oral French and English)
  • Excellent skill with Word, Powerpoint, Excel, etc.
  • Familiar with the Canadian K-12 education sector
  • Familiar with systemic approaches to workplace wellbeing
Ideal Candidate

5+ years of management experience, preferably in a Human Resources or Wellness Manager role within the Canadian K-12 education sector.

INTERESTED?

To apply for this position, please send your cover letter and CV to Mia San José at msanjose@edcan.ca with “Bilingual Client Relations Manager” in the subject line.

DEADLINE to apply: May 31, 2024

EdCan is committed to employment equity and diversity in the workplace.

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