Temporary Customer Service Clerk

3 weeks ago


Abbotsford BC, Canada Red Cross Full time

Casual
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2024 , is seeking a Client Service Support Clerk to join our Health Equipment Loan Program (HELP)
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will work with other team members and volunteers to provide high-quality service to Health Equipment Loan Program (HELP) clients. The Client Service Clerk assists in promoting the service to the public.
Support Client Service, Volunteer Management and Program Administration.
Support short term loan program by providing customer service as needed when volunteer shortages exist within the geographic area.
Responsible for receiving, processing, and tracking client service requests, meeting Red Cross standards for timeliness and quality.
Receive and responds to inquiries regarding service provision; Ensure HELP Client Service volunteers are effectively trained, recognized, and supervised.
Coach and monitor Lead Client Service volunteers in their role as volunteer supervisors.
Oversee the administration of volunteer records including training records.
Completion of a 2-year post-secondary diploma in a related field, and a minimum of two (2) years experience in volunteer management, or an equivalent combination of education and experience.
Client service experience.
Proficiency on Microsoft Office Suite; experience with databases and multi-line telephones are an asset.
Experience working with volunteers is an asset
Strong written and verbal communication skills in English.
Valid Class 5 Drivers license.
If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Full vaccination against COVID-19 is mandatory for this position and operation (the CRC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).
For positions related to Indigenous communities: The official languages recognized within the Canadian Red Cross are English and French however demonstrated skills and ability to communicate in an or multiple Indigenous language(s) or ability to communicate and adapt within Indigenous protocol is highly desirable.
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