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Service Desk Analyst

3 months ago

Vancouver BC, Canada Stellar Recruitment Inc. Full time

Are you passionate about providing outstanding technical support and eager to make an impact in a dynamic corporate environment? One of Stellar's clients is looking for a Service Desk Support Specialist to join their IT team. This role is perfect for a proactive problem-solver with a strong background in Service Desk support, who excels in resolving technical issues and building lasting relationships with users. If you think you'd be a great fit for this role, let's connect Apply now or email your profile to apply@stellar-recruitment.comKey Responsibilities:Provide exceptional Level 1 and Level 2 support, aiming to resolve issues in the first interaction with a target resolution rate of 90%+Troubleshoot and resolve technical problems related to Office 365, Active Directory, Exchange, endpoint management, servers, and networksBuild and maintain strong relationships with users, ensuring prompt and effective communicationManage and prioritize service desk tickets efficiently to minimize downtime and disruptionsCommit to a two-month initial onboarding period onsite to learn the company’s technical environment and support processesTransition to a hybrid work schedule after the initial training period, with approximately 2 weeks onsite and 2 weeks remoteQualifications:Proven experience in a Service Desk support role within a corporate environmentProficiency with Office 365, Active Directory, Exchange, endpoint management, servers, and network troubleshootingExcellent customer service skills with a focus on relationship building and effective communicationStrong problem-solving abilities and the capability to resolve technical issues efficientlyAbility to adapt quickly to new technologies and processesPay Rate: $35-40/hourPlease note that the posted pay range for this role may vary based on seniority, qualifications, or prior experience. We are always looking for talented people to join our network, and if your desired compensation isn't reflected in this posting, please send your application for review regarding related opportunities.