Support Analyst

1 week ago

Vancouver, Canada OceanaGold Full time

Full-time

**Company Description**:
OceanaGold is a growing intermediate gold and copper producer committed to safely and responsibly maximizing the generation of Free Cash Flow from our operations and delivering strong returns for our shareholders.

We have a portfolio of four operating mines: the Haile Gold Mine in the United States of America; Didipio Mine in the Philippines; and the Macraes and Waihi operations in New Zealand. Our operations are supported by a global workforce with significant exploration, development and operating experience.

Our Purpose is mining gold for a better future. The gold, copper, and silver we produce are essential to the renewable energy and transport sectors, life-saving medical devices and technology which connects communities around the world. Our activities also contribute to economic growth and improved health and education outcomes in the regions where we operate. We provide direct employment for over 3,700 people and indirect employment for many more.

Our Vision is to be a company people trust, want to work and partner with, supply and invest in, to create value. This Vision is brought to life by our Values - Care, Respect, Integrity, Performance and Teamwork - which put our people, host communities, the environment and our stakeholders at the forefront of our decision-making.

OceanaGold are seeking a highly professional and motivated Support Analyst - IT (Service Desk) to join our Digital Technology Team. The Support Analyst - IT (Service Desk) is providing a single point of contact and first entry point for all IT Service Requests and Incident reporting for OGC employees. The Service Desk Analyst is responsible for providing exceptional customer care through ticket triage, resolving L1/L2 break/fix issues, and fulfilling service requests within the required service level agreements.

**Key tasks and responsibilities**:

- Comply with all OGC policies and procedures.
- Provide excellent Customer Service to all OGC staff including ELT and all external visitors to the Vancouver office, adhering to OGC values and behaviours.
- Ensure all hardware is in good working order and update to date, maintain appropriate levels of spares, discard of old hardware in an appropriate manner.
- Resolve tickets according to ITIL best practice and strictly adhere to IT Process.
- Create and Maintain Knowledge Articles in the ITSM tool.
- Contribute to the improvement of process’s and ITSM tool enhancements.
- Establish close working relationships with wider Digital Technology team globally, and importantly Haile Minesite IT Support Team.
- Develop long term partnerships with business partners, vendors and employee groups.

**Qualifications**:

- Minimum 3 years of recent related experience providing ServiceDesk L1/L2 IT Support. With admin access to Active Directory and Azure (preferable).
- College diploma or University Degree in the field of computer science.
- ITIL 4 Foundations (preferred but not essential)
- MSCE or MSA (preferred but not essential)

**Additional Information**:

- Strong and proactive senior professional technical teams
- Outstanding gold industry mid-cap organic growth pipeline
- Exceptional working environment where people are valued and respected
- Corporate role based in the Vancouver Office
- The starting annual salary range for this position is: $70,000 - $85,000

**OGC VALUES: CARE | RESPECT | INTEGRITY | PERFORMANCE | TEAMWORK**

OceanaGold is committed to providing equal employment opportunities.

Shortlisting will commence immediately. Applicants must be eligible to work in Canada

NO APPLICATIONS FROM EMPLOYMENT AGENCIES WILL BE ACCEPTED

**Job Location**:

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