Customer Success

2 weeks ago


Canada AlertEnterprise Full time

Positions: 1

Work Timings: US Timings

Role: Lead/ Senior Lead

Experience: 6+ years

Responsibilities:

A professional at this position within Alert Enterprise has following responsibilities:

  • Provide technical support to Alert Enterprise customers and Professional Services team via multiple channels, including: telephone, email, WebEx and GoToMeeting.
  • Troubleshoot and resolve complex technical problems reported by our customers.
  • Deliver product fixes and patches to customers.
  • Document problem solutions in company knowledge base.
  • Interface with Pre-Sales, Product Management, Implementation and Engineering Teams to improve product service, design, and quality.
  • Present functional and technical concepts in a clear manner.
  • Document case progress and technical details throughout the support case lifecycle.
  • Work for International (US/ Canada) Customers in their time zones to Provide support on a rotational schedule.
  • Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
  • Impress our customers with your responsiveness, technical ability and attention to their each case.
  • Work with customer relationship managers
  • Effectively analyse complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.

IAM – Must have Skills

  • Working knowledge of PIAM & Identity Life Cycles
  • Knowledge of Security or Physical Identity and Access Management is a plus.
  • Knowledge of physical access control systems like Lenel OnGuard, CCure etc. is a plus
  • Knowledge on Big Data platforms like Hadoop or configuration experience on similar kind of platform or applications is a plus.
  • Knowledge on SAP ERP, Oracle, and People soft is a plus.
  • Knowledge Prior working experience in Sailpoint is a plus.

Qualifications & Soft Skills

  • Bachelor of Science degree or equivalent work experience
  • 6+ years working experience in functional and/or technical design of technology applications and leading a team for multiple technology SailPoint implementation or IAM/IDM projects
  • Knowledge of UML, XML and SQL.
  • Programming Knowledge or experience
  • Software Development Lifecycle knowledge
  • Eagerness to contribute in a team oriented environment
  • Ability to work creatively and analytically in a problem solving environment
  • Ability to work on multiple tasks and competing priorities.
  • Excellent communication and interpersonal skills.
#J-18808-Ljbffr

  • Canada SysAid Technologies Ltd. Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...


  • Canada Accessit Library Full time

    This position is the main point of contact for key customers to drive industry best practices and the evolution of Follett product and services integral to the customer’s success. Customer Success Manager serves as the main contact for all customers’ issues as related to ongoing service and support, managing our customers’ expectations, and...


  • Canada Chartbeat Inc. Full time

    The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other...


  • Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...


  • Canada Prevu3D Inc Full time

    Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, working closely with our Account Managers and the Marketing team to ensure the success of our clients with the Prevu3D products. If you’re customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment,...


  • Canada Internetwork Expert Full time

    Imagine.io’s mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to...


  • Canada Understanding Recruitment Group Full time

    Understanding Recruitment provided pay range This range is provided by Understanding Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $100,000.00/yr - $150,000.00/yr Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely...


  • Canada Understanding Recruitment Full time

    I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance providers and is the leading provider of revenue ops in the space. They have a world-class team who went to top-tier...


  • Canada CloudMD Full time

    **Who We Are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...


  • Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...


  • Canada Pragma Full time

    Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Canada Pragma Full time

    About Pragma Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games. You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and...


  • Canada Improvado Inc. Full time

    Improvado is revolutionizing the way RevOps in large enterprises access and use data. Headquartered in San Diego, with teams stretching globally, we are united by our passion for transforming marketing technology. Our cutting-edge, no-code revenue data platform simplifies marketing reporting, enables informed budget decisions, and increases the ROI of...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting?Do you want to implement an extremely complex product?I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process.The platform is aimed at commercial insurance providers...


  • Canada Understanding Recruitment Full time

    Do you want to be a part of the future of AI-based underwriting? Do you want to implement an extremely complex product? I am currently looking for Customer Success Managers to help build and implement a unique AI platform that pulls data from hundreds of sources to revolutionise the underwriting process. The platform is aimed at commercial insurance...


  • Canada NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...


  • Canada, CA NBM Staffing and recruitment Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...