IT Hardware Support Specialist
3 weeks ago
Location: Onsite, 5 days a week, Monday-FridayPermanent, full-time opportunityWork Hours: 8:30 am to 5:00 pm EST (May vary depending on business requirements)A day in the life of an IT Hardware and Support Specialist:Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.Handle user requests via our ticketing system, phone, chat or walk-ins regarding any IT related issuesGuide non-technical users with simple, step-by-step instructionsProperly document in detail the events of each requestConduct onsite as well as remote troubleshooting where the business requires (may be required in different office locations occasionally)Prepare hardware for deployment to business usersFollow up with business users for equipment returnsKeep track of all onsite, office-assigned and user-assigned inventoryFollow up with clients to ensure their systems are functional and to collect user feedbackHelp create, update and maintain knowledge base, procedures, processes to improve departmental functionsFollow up with suppliers for equipment deployment and retrievalsWork with other IT teams and cross functional departments to receive added supportAvailable to work light overtime when requiredDo you have what it takes:Minimum 2 years of hardware and IT support experienceMinimum post-secondary diploma preferably in Computer ScienceEnglish - fluentFrench - fluentIT Certifications an assetITIL experience an assetKey Competencies:Strong communication skillsOrganizedAutonomousTeam playerCustomer service orientedDetail orientedWhat's in it for you:Competitive base salary and bonus planWellness spending account and an ergonomic reimbursement program to equip your home officeRandstad has been named one of Canada's Best Workplaces by Great Places to Work for more than 10 consecutive years, and one of the Best Workplaces for Women3 weeks (15 days) paid vacation in your first 12 months plus additional care daysWork in a fast-paced atmosphere, where every day is different and the challenges are variedThe chance to progress within an authentic, supportive and growing organizationA collaborative and participative leadership styleOur organization is across Canada and in 38 countries.As detailed in the job description, this job involves communicating, both verbally and in writing, with other Randstad teams located across Canada and with our international clients and partners. (Indeed, international customers and partners represent the major part of our activities). Based on an evaluation, we have determined that the duties of the IT Hardware and Support Specialist position requires knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to the IT Hardware and Support Specialist position. However, Randstad limits as much as possible the number of positions for which the knowledge of another language is required to ensure the effective accomplishment of its mission.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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