Community Support Specialist

3 weeks ago

Montréal QC, Canada Aylo Careers Full time

Client Support and Onboarding Specialist
Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols.
We are looking for an intensely motivated and passionate customer experience representative who will be responsible for helping our customers build and execute successful campaigns and generating revenue for our publisher clients. 
Support:
Answer support emails
Monitor the automated support chat.
Relay information from support interactions to account managers to ensure proper follow up.
Help the team with accounting process
Help these new affiliates to get business development started
Gauge their earning potential before passing them off to account managers
Previous experience in customer support
Familiarity with online pricing models – CPM, CPC, CPA, etc.
Proficient in Microsoft Office (specifically Excel)
Previous experience in client-facing digital media including, but not limited to, online advertising, media buying, affiliate marketing, or account management
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
In this role you may be exposed to adult content
This disclaimer is to notify you that personal data relating to you has been collected by Aylo (“ Controller ”). This includes your personal data either submitted by you, obtained from publicly available sources (e.g., Your personal data has been collected and will be processed by Controller for the following purposes:
provided however, that we may not process your data for all of the aforementioned purposes.
6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by a Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States subject to appropriate additional safeguards under Standard Contractual Clauses.
Your personal data will be retained by Controller as long as we determine it is necessary to evaluate your application for employment and according to our data retention period specified in our privacy policy.
If you would like to know more about our privacy/data retention policy, feel free to check out our privacy policy .
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