Bilingual Dealer Support Representative
1 month ago
Dealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents, and aftermarket providers with its comprehensive set of solutions including Sales/F&I products; market data for dealers, lenders, and OEMs; and digital document services. The Dealer Support Representative will respond to inbound telephone calls and e-mails from dealerships, assist in troubleshooting and resolving inquiries, provide supplementary training related to Dealertrack Canada products and services, and knowledgeably discuss the benefits and features of any of the DT-suite of products.
Interact (primarily via telephone) with internal and external stakeholders including dealership, lending, or strategic partners to provide and process information in response to inquiries, concerns and requests related to Dealertrack Canada services and/or products
• Provides supplementary training to dealership personnel when required via telephone related to Dealertrack Canada services and/or products
• College diploma or BA in relevant field, or an equivalent combination of experience and training
•Finance and/or automotive experience is an asset.
•Technical experience supporting a web-based or client-based application a definite asset
•Proficiency in a windows environment.
•Competent in the use of MS Word, Excel, and Outlook
•Language: English and French required
•Technical Skills: Working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), Adobe, Sales Systems.
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Bilingual Dealer Support Representative
1 month ago
Montréal, QC, Canada Trader Corporation Full timeDealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents, and aftermarket providers with its...
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