Regional Category Manager

3 weeks ago

Waterloo ON, Canada Definity Financial Corporation Full time

Category : Claims
Brand : Definity
Regular/Temporary : Fulltime/Parttime : Full Time
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
The Regional Vendor Manager – Property is accountable for the oversight and performance management of multiple external Claims vendor partners that are significant in scope, complexity, and criticality at the regional level. 
Accountable for supporting on/off boarding vendor process, monitoring vendor performance and risk via dashboards, reporting, and deliver performance reviews in accordance with governance structure at the operation level to our key vendor partners
Cultivate strong partnerships that foster strategic alignment with key business partners and external vendor partners. 
Have a strong understanding of claims process, as well as external vendor process, and be a champion of change and seek ongoing improvement opportunities, both in terms of process and financial benefits
Represent vendor management in the participation of new and existing initiative working sessions.
Have a solid understanding of contractual terms and contract management, communication and expectations, performance management, and issue escalation. 
Responsible for first level risk and issue management, escalating, and tracking, and will support the vendor manager in remediation plans.
This is a hybrid role requiring a combination of virtual and in-person work at both Definity and vendor locations.
Ideally bilingual French/English
University degree or College Diploma in related fields beneficial
Minimum 3 years progressive experience in vendor management function, advanced knowledge of property vendor business lines
Knowledge of sourcing, negotiation, and contracts management practices
Experience with and working on high performance teams, demonstrated skills in stakeholder management, insurance operations and claims background. 
A. appraisal license is an asset.
Valid driver’s license
Analytical with intermediate knowledge of Microsoft suite of products 
Organized and able to support the development and execution of business strategy.
Strong interpersonal skills, ability to develop and maintain strong business relationships and internal/external stakeholder management.
Pension and savings programs, with company-matched RRSP contributions
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Our inclusive work environment welcomes diversity and supports accessibility.

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