Help Desk Coordinator

3 weeks ago

British Columbia, Canada Alzheimer Society of B.C. Full time €54,000 - €60,000

C. is excited to be adding new positions throughout the organization to enhance our capacity to support people on the dementia journey while working towards our vision of a world without Alzheimer’s disease and other dementias. One of these new positions is the Database & Analytics Coordinator, Community Engagement .
The Community Engagement department is responsible for a diverse range of activities aimed at creating system-level change to ensure people affected by dementia are included, supported and engaged in their communities, in research and in policy decisions that affects them.

The Database & Analytics Coordinator works closely with the Senior Analyst, Database and Analytics, to implement, maintain and monitor data management processes and procedures across the Community Engagement and Community Services Departments. The Database & Analytics Coordinator works closely with the education team to support administrative and data requirements connected to the Alzheimer Society of B.You have a post-secondary education or relevant degree related to information technology or information systems or related field. Proven experience with data administration and data management.
Proficiency with data processing (Raiser’s edge knowledge is an asset).
Strong data analysis, logical thinking, and problem-solving skills.
Experience communicating technical processes to those without a technical background.
project management experience an asset.
Experience working with a Learning Management System an asset.
Knowledge of dementia, caregiving, living with dementia, and the impact on individuals and communities an asset.

PLEASE NOTE: The successful candidate will be asked to provide proof of full COVID-19 vaccination and will also be required to obtain clearance through the BC government online criminal record check system.

Complete data integrity checks and implement processes to ensure data accuracy.
In response to internal requests, query and share data to support planning and new initiatives.
Pull program evaluation reports monthly and quarterly and create evaluation summaries to include an analysis of qualitative client feedback.
Maintain program evaluation tools, such as Survey Monkey and pull evaluation data.
Assist with training all new Community Services and Engagement staff on data management best practices and provide ongoing troubleshooting support.
Assist with the administration of the Attendance Tool including requests from field staff.
s Learning Management System and manage user licenses.
Respond to support inquiries from LMS users, as necessary, support clients to troubleshoot and escalate issues for further technical support as necessary.
In collaboration the Senior Analyst carry out the integration of LMS data with other Society systems.
Work with the education team to track user data, as to inform future programing decisions.
Provide vacation coverage for the Senior Analyst, Database and Analytics.

We offer a flexible work environment, including opportunities for a nine-day fortnight and the possibility of working remotely within a hybrid work model. Growth and learning opportunities, including support for appropriate training and development initiatives.
~ 13 paid statutory holidays a year.


For every person living with dementia, there are many more people affected, including family, friends, co-workers and other members of their communities. you help us realize that vision by connecting more British Columbians to the support and education they need at any point on their dementia journey. You help us challenge stigma and change the future for people affected by dementia. You help us show people affected by dementia that they’re not alone.

Equity and diversity and inclusion are essential to societal change and healthy workplaces. An open and diverse community fosters the inclusion of voices that have historically been underrepresented or discouraged. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

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