IT Support Specialist

Job Title: IT Support Specialist - MSP (Remote in Canada) Company: LP & Associates Location: Canada Job Type: Full-time Salary: $50,000 – $65,000 per year (based on experience) About Us LP & Associates is a fast-growing IT Managed Services & Security Provider (MSP) supporting clients across North America. We specialize in delivering responsive, high-quality technical support, cybersecurity solutions, and strategic IT projects for businesses of all sizes. About the Role We're hiring a full-time IT Support Specialist to join our MSP team. This is a remote-first role in Canada. You'll be the front line of elite support — resolving tickets, managing infrastructure, and getting things done. You'll also contribute to client projects like system migrations, security rollouts, and network upgrades. This role is for someone who takes pride in clearing tickets, keeping environments tight, and owning problems until they're resolved. Responsibilities Core IT Support & MSP Duties Troubleshoot issues in Microsoft 365, Google Workspace, Windows, macOS, and Linux Manage backups (Veeam), EDR/MDR tools (Defender, Sophos), and RMM platforms Handle onboarding/offboarding, MFA setup, permissions, patching, and scripting Support network infrastructure: firewalls, VPNs, switches, Wi-Fi Own your queue: resolve tickets efficiently and keep documentation clear and up to date Specialized Projects Perform Microsoft 365 migrations (mailboxes, SharePoint, OneDrive) Assist with server upgrades, virtualization (Hyper-V, VMware), and Azure deployments Deploy security tools and assist with hardening initiatives Handle procurement and rollout of workstations, firewalls, switches, and more Standardize client environments and help push infrastructure to best practices Qualifications 2+ years in IT support, system administration, or MSP roles Solid knowledge of Microsoft 365, Windows Server/Desktop, and core networking Hands-on experience with PowerShell scripting, RMM tools, and backup solutions Strong sense of ownership — you follow through and take pride in solving problems Excellent client-facing communication (verbal and written) Nice to Have: Experience with Sophos Central, Microsoft Entra ID, Intune, Hyper-V, VMware, or Google Workspace **Bonus Points** Have a home lab? Whether it's a few Raspberry Pis, a server rack, or a virtualized test environment — we want to hear what you've built, broken, and learned Tinkerer mindset? We love folks who experiment with new tools, automate tasks, or explore security platforms just for fun Perks & Benefits Remote-first flexibility – Work from home by default Private Health Services Plan (PHSP) – Tax-free reimbursement for: Dental care (cleanings, fillings, orthodontics) Prescription medications Medical services not covered by OHIP Vision care (glasses, contacts, exams) Chiropractic, massage, physiotherapy, and more Signed T2200 – Supports eligible remote work expense claims Grow across technologies – Work on a wide range of systems, from cloud and security to networking and virtualization Diverse client exposure – Gain experience across industries, setups, and challenges Certification support – We'll back you in your learning goals with resources and team mentorship Supportive, no-ego team – We respect your time, value your input, and believe in your long-term growth Application Instructions Apply with your resume and include a brief note about your home lab or tech interests. Applicants who skip this will not be considered — we care about your curiosity as much as your credentials. Visit us at Job Types: Full-time, Permanent Pay: $50,000.00-$65,000.00 per year Benefits: Dental care Extended health care Mileage reimbursement Vision care Work from home Application question(s): Do you have a home lab? Experience: PowerShell: 2 years (preferred) Windows Server: 2 years (preferred) Hyper-V: 2 years (preferred) Azure: 2 years (preferred) IP Networking, Switching (VLANs, etc.), Firewall, etc.: 2 years (preferred) Location: Remote (preferred) Work Location: Remote