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Customer Service Professional Iii

2 weeks ago

Montréal, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Prime Hires is seeking a skilled Customer Service Professional to join our client.

Contract Dates: 5 months with potential to extend
Pay Rate: $21.15 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:

- Providing excellent customer service on approximately 30-40 (inbound) calls per day
- Initial point of contact for increasingly complex customer queries and requests
- Providing accurate and complete information about member retirement account(s)
- Assisting callers with website and app navigation
- Transaction processing and assistance with forms
- Contributions to a strong collaborative team
- Meet productivity and service targets (eg: AHT, schedule adherence, tNPS, QA, etc.)
- Remaining current with company policies, procedures, and processes

Experience & Qualification Requirements:

- Proficiency in English (verbal & written)
- 3-4 years of previous experience in a customer service/ administrative role
- Previous experience in an in-office/hybrid working arrangement
- Previous exposure to being measured against KPIs

Personal Attributes:

- Effective time-management skills
- Ability to deal with a wide variety of personalities in a professional manner
- Positive relationship builder
- Ability to work independently and within a team
- People who assume responsibility and take ownership
- Ability to thrive in a lively working environment and manage multiple tasks

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.