Customer Service Administrator

2 weeks ago

Montréal, Canada Stone + Lain Full time

Job title**:Customer Service Administrator**

**About Stone + Lain**

Stone + Lain makes dishes come true. We craft experiences out of porcelain, china, and stone. Our plates, bowls, and mugs come in a variety of colors, designs, and sizes. We are about offering our cherished community high-quality tableware that’s also highly affordable. We believe that your formal and casual table moment should be priceless, not pricey.

Our team is growing fast, and we are looking for a motivated, solution-oriented individual with a positive attitude. This individual must be able to work within a team environment and be able to take initiative on their own to perform individual duties.
- Multi-task and prioritize demands of the job in a fast-paced environment to ensure an efficiently operating customer service department.
- Collect accurate and detailed customer order information, including payment methods in support of order processing.
- Maintain and update Active Log for miscellaneous requests
- Monitor order processing and completion
- Following up with shipment tracking services
- Open cases, etc.
- Maintain the sample room in the office
- Monitor/Organize and update the sample inventory
- Coordinate with customer service back office

**What We Need From You**
- High school diploma or general education degree (preferred)
- Excellent communication skills
- 2+ years of customer service experience (preferred)
- Ability to read and interpret documents such as standard operating procedures
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to efficiently use Microsoft Word & Excel, Teams, Outlook and online Vendor tools and order process system
- Fluent in English. (Spanish is a plus)
- Montreal-based individual

**Job Types**: Full-time, Permanent

**Salary**: $38,633.00-$48,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

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