Platform Product Manager
Found in: Jooble CA O C2 - 7 days ago
Platform Product Manager - Contact Center Solutions
Our client is seeking a Platform Product Manager to join their innovative team, specializing in developing integrations into other systems and expanding platform capabilities within the contact center space. This role requires a technically adept candidate to seamlessly integrate solutions with various contact center platforms, identity systems, and APIs for enhanced functionality and data exchange.
As the Platform Product Manager, you will closely collaborate with customers, understanding their needs and delivering exceptional solutions with cross-functional teams. This role offers a unique opportunity to contribute to the growth and success of the platform by driving integrations, extending data capabilities, and streamlining system interactions.
This position is located in Toronto, but our client will consider exceptional candidates on a remote basis from anywhere in the US or Canada.
Responsibilities:
- Develop deep understanding of customer needs and requirements
- Own the full product life cycle for platform integrations
- Collaborate with cross-functional teams to prioritize, design, and define product functionality
- Support Go-to-market and Sales teams as a subject matter expert
- Collaborate with customers and internal stakeholders for continuous improvement
- Take ownership of specific feature areas within the platform
- Drive integration with contact center platforms, identity systems, and APIs
- Contribute to defining the platform roadmap and prioritizing initiatives
Requirements:
- 6+ years of product manager experience in enterprise SaaS software
- Proven track record in driving integrations with external systems and APIs
- Strong technical background and ability to work closely with engineering teams
- Experience with contact center platforms and identity systems preferred
- Familiarity with data exchange and extending data capabilities
- Excellent communication and presentation skills
- Blend of analytical skills and user empathy
- Strong leadership and collaboration abilities within cross-functional teams
- Detail-oriented with a focus on delivering high-quality products
- Self-motivated and able to work independently in a fast-paced environment
Why Join Our Client:
- Be part of an innovative team and company driving platform integrations in the contact center space
- Contribute to the growth and success of the platform
- Collaborate closely with customers and internal stakeholders to deliver exceptional solutions
- Drive the roadmap and prioritize initiatives within your platform areas
- Opportunity for career growth and increased responsibilities
Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws.
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