Senior Product Manager, Platform

3 weeks ago

Canada Sherweb Inc. Full time

Job Category : Product Management and Innovation

Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here:



Here's how you will contribute to the success of the company

As a Senior Product Manager, you will play a crucial role in driving the success of our platform, which is vital to our strategic growth and global reach. You will be pivotal in defining and executing the product strategy and roadmap, ensuring the platform meets the evolving needs of our clients and partners, and achieving aggressive growth objectives.

Here's what your day-to-day will look like in this role

  • Strategy development: Lead the definition and execution of the product strategy that aligns with the company’s overarching business objectives.
  • Product roadmap: Craft and monitor the product’s roadmap, overseeing the development and launch of new features in collaboration with cross-functional teams.
  • Market analysis: Regularly conduct market and competitive analysis to inform business strategies and adjust based on client feedback and market conditions.
  • Marketing and Sales alignment: Collaborate closely with Marketing and Sales to develop action plans, communication strategies and sales tools to effectively market the product and achieve sales targets.
  • Stakeholder engagement: Engage with various stakeholders, including clients, partners and internal teams, to gather insights, promote the product and ensure alignment across the organization.
  • Resource management : Guide and mentor product owners in nurturing leadership skills focused on empathy, effective communication, cross-team collaboration and performance management, to inspire and enhance team performance.
  • Performance metrics: Analyze sales results and customer feedback to refine marketing strategies, product offerings and customer satisfaction goals. Drive processes to help the organization lead with data.
  • Leadership: Provide leadership across the organization, ensuring that all teams are aligned with the product vision and objectives.

Here's what you need to have and master to get the job

  • Bachelor or College degree in Business Administration or Information Technology or equivalent combination of academic and experiences. An MBA is considered an asset.
  • At least 5 years of proven experience in product management within a technology-driven business is required.
  • Candidates must have prior experience in and a good understanding of the IT Channel and MSP (Managed Service Provider) industry.
  • Proficiency in both spoken and written English; French proficiency is considered an asset.
  • Demonstrated leadership abilities with strong communication and collaboration skills.
  • Ability to work effectively with cross-functional teams and manage relationships with key vendors.
  • Experience in data analysis, forecasting and setting performance metrics.
  • Must be self-driven and capable of operating autonomously.
  • Prior experience or knowledge about marketplace development is an asset.
  • Familiarity with PSA (Professional Services Automation)/RMM (Remote Monitoring and Management) tools will be considered an asset.

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

  • A friendly and diverse work culture with inclusion and equality at the heart of our actions
  • State-of-the art technology and tools
  • A results-oriented culture where talent, action, and thinking outside the box are given due recognition
  • Annual salary review based on performance
  • Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

  • Vacation time that considers your previous experience
  • Advanced paid hours to recharge your batteries (holidays and mobile days)
  • Flexible benefits plan that adapts to your needs
  • Flexible savings fund options
  • A monthly home internet allowance

Considerable growth opportunities

  • A career path with opportunities to learn and grow
  • Proximity to your direct manager and open, honest communication to support your development
  • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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