Account Support Representative

2 weeks ago

Nisku AB, Canada ADEC ADESA Auction Canada Corp Full time

Applicants for this role must possess a valid driver’s license and access to a car, as it is a prerequisite for successful job performance ***
At OPENLANE we make wholesale easy so our customers can be more successful. 
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
We seek to understand and improve our customers’ experience.
Smart Risk-Taking . We transform risk into progress through data, experience, and intuition.
As an integral part of the OPENLANE Sales team, the Sr Dealer Solutions Executive will be the main point of contact, as well as an "expert" on the Openlane products and services . We are looking for someone who is a team player with excellent communication and customer service skills, industry experience, and can work both in a team environment and alone with minimal supervision.
Your main role will be to manage existing users and accounts with independent dealers while also encouraging and supporting current users to increase their use of the products and services. As the OPENLANE Sales representative in the region, you will be expected to provide feedback to management on the use and activity of Openlane products and services as well as how it is being affected by local market conditions.
You’ll be given the opportunity to build and own the relationships you begin to form in the field. Develop and grow new and existing accounts by executing proper sales strategies.
Includes setting up accounts, auto-provisioning phones, getting users connected, answering questions, and providing ad hoc training/instructions.
Collect data and capture (take pictures, videos and information) wholesale vehicles for auctions on TradeRev.
Launch (posting car profiles of) new vehicles on the app for our Dealers.
Promote the adoption of OPENLANE amongst franchise automotive dealerships and wholesale buyers.
Establish and maintain an in-depth working knowledge of the current automotive wholesale industry.
Provide constant sales and technical support to current users.
Manage and update leads and current client accounts within Salesforce.com to appropriate Territory Account Managers.
Ensure that any client account issues are dealt with in an efficient and amicable manner.
5+ years’ experience managing multiple clients and/or accounts preferred.
~ Experience in the automotive industry preferred.
~ Must be qualified to operate a motor vehicle, possess a valid Canadian driver’s license with reliable transportation and maintain a good driving record.

Medical, dental, and vision benefits

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