Sales & Service
2 weeks ago
Expires Saturday, June 8, 2024 at 3:59 a.m.
The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner.
Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
Deliver exceptional customer service as per YMCA SAM Standards and best practices.
Achieve sales targets as defined by the Supervisor, Sales and Service.
Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
Maintain a strong working knowledge of all YMCA programs and services.
Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.
Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
Adherence to all provincial and federal legislation relevant to job description.
Proven Customer Service Experience
Computer Literate
SAM Training
7 Steps of Selling Training
Adult Engagement & IC Level # 1 Certification
Emergency Training
Must be able to work flexible hours based on client needs
Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
AODA Training
Health & Safety Awareness Training
Bill 168 (Violence & Harassment in the Workplace) Training
Child Protection Training
As a Membership Sales and Service staff you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
YMCA Health and Fitness membership
In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.
Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
Our goal is a diverse, inclusive workforce that reflects the communities we serve.
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