HR/Administration Manager

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

We Will Be Customer Centric
We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
We Will Be Systems Thinking, Data Driven and AI enabled

The Manager, Human Resources – Home Office partners with specific Home Office departments and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. By collaborating with HR Centres of Excellence, the Manager, Human Resources – Home Office ensures the effective delivery of core HR processes—including Recruiting, Onboarding, Performance & Potential, Training & Development, and Total Rewards—driving organizational success through people.

This role supports specific Home Office client groups and is based at Indigo’s Home Office, reporting to the Director, Human Resources.

Business Partnership

Build relationships with business leaders and people leaders to establish credibility as a trusted advisor and strategic partner
Provide sound guidance and support on people plans that contribute to client group strategic decision-making
Provide communication and change management expertise on business initiatives and support people leaders at all levels to effectively facilitate change
Understand market trends, business models and business strategy, and translate those requirements to deliver organizational and talent-related insights
Support organizational design/operational model changes within assigned client groups and impact of changes on talent
Leverage people analytics to identify risks and implement mitigation strategies, drive insight to enhance overall organizational culture and team effectiveness
Support various HR initiatives to all assigned client groups

Employee Relations/ Engagement

Help to define employee engagement goals and action planning strategies to drive increased engagement
Work with leaders to define and implement tactics that positively impact team culture and enhance overall team performance
Provide effective coaching, counseling and performance strategies on all employee relations situations in alignment with best practices demonstrating sound understanding of employment law and applicable legislations
Partner with people leaders on high risk/complex written communications across client groups

Talent Management/ Training & Development/ Staffing

Work with COEs on development and execution of client group-specific people solutions related to talent management, development planning, succession planning, training programs (facilitation and coordination)
Support the staffing process for assigned client groups and work with leaders to ensure effective hiring decisions, onboarding & orientation
Identify talent issues and impacts on business and work with leaders to design plans to address
Support the administration of foundational HR processes to ensure timely and accurate record keeping in UKG

Continuous improvement mindset to solve individual issues, and to instill best practices or systems thinking to embed processes and solve for future issues
Obtain relevant data from HR COEs and interpret for assigned client groups to ensure organizational programs land effectively
Communicate and support assigned client groups to embed HR programs – e.g., annual processes, succession planning, changes in HR policies/programs, etc.
Act as subject matter expert for client groups when partnering with COEs on development of people processes, projects and policies

Work Experience / Education / Certifications

Minimum 5-7 years progressive experience in HR business partner or generalist role in a complex business
Post-secondary education with a focus on HR or business-related discipline, or equivalency. CHRL or equivalent an asset
Experience supporting leaders and businesses through change
Previous experience with UKG (HRIS) an asset

Strong business acumen and strategic problem-solving to assist leaders in solving organizational, people and change priorities
Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills
Experience navigating complex employee relations situations
Strong organizational skills with the ability to effectively manage competing priorities

Other (travel, Bilingual, etc.)

~ This role will require 4 days per week at the Indigo Home Office located at 620 King St W, Toronto, ON M6K 0C6, Canada


Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.