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Travel Sales Manager

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Toronto ON, Canada Gate 1 Travel Full time

The Gate 1 Canada Sales Office Manager will establish and manage a call center in Canada, including leading daily operations, recruiting, training, and development, with the goal of delivering a high quality of customer service and satisfaction through the sales of Gate 1 Travel’s packages in the Canadian market.Responsibilities:Work together with Gate 1 in the US to select and establish a physical office location in CanadaWith the support of the US team, coordinate the set-up of the office including the securing of all necessary business licenses, insurance, furniture and technical equipmentLearn and understand Gate 1’s product, goals and business strategiesParticipate in the development of website content adapted for Canadian requirementsTogether with the US Human Resource department, establish salary and benefits requirementsUnderstand Gate 1 company policies and adapt to Canadian standardsRecruit call center sales representatives and coordinate onboarding and trainingManage the daily operations of Gate 1 CanadaLead the reservations sales team to achieve sales goals and performance targets through coaching and performance managementResearch trends and collaborate in the development of regional sales and marketing initiativesMaintain knowledge of trends, best practices, talent management, and Canadian employment lawPrepare periodic reports to US leadershipAny other tasks required to fulfil the role of Sales Office Manager, Gate 1 CanadaExperience:3+ years of proven experience in sales team management5 + years in sales or a similar roleExperience in the tourism industry is required·Demonstrated background in sales and team management in the travel industryTour operator experience preferredExcellent organizational skills and attention to detailExcellent verbal and written communicationProficient computer skillsExcellent interpersonal and negotiation skillsExcellent time management with a proven ability to meet deadlinesGoal oriented and able to thrive in demanding situationsStrong analytical and problem-solving skillsExcellent mentoring, coaching and people management skills