Full-time Contact Center Agent
4 weeks ago
Fairmont Hotels & Resorts.
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Front Office Agent - Royal Service
Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.
What Is In It For You
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What You Will Be Doing
Proudly promote the hotel / resort facilities, looking for opportunities to enhance and add a personalized experience
Processing all external and internal calls by redirecting calls or directly assisting the caller.
Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.
Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.
Maintaining accurate records of guest calls to maintain data integrity.
Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.
Other duties as assigned
Qualifications
Your experience and skills include:
Service focused personality is essential
Previous expierence working in a hotel / resort as a front desk agent / concierge an asset
Previous experience in call centre or reservations centre an asset
Prior experience working with Opera or a related system an asset
Fluency in English; additional languages are a plus
Comfortable sitting for long periods of the day
Your Team And Working Environment
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
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