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Genesys Contact Center Architect
5 days ago
One of Millenilink’s clients is hiring a Genesys Cloud CX Architect for a 6-month initial contract with the possibility of extension. The successful candidate will be responsible for providing architecture guidance, implementation strategy and best practices for a new contact center implementation. Some of the deliverables will include solution design documents, architecture documents, Genesys Cloud CX implementation roadmap and any other guidance and strategy for a successful implementation. Excellent written and verbal communication as well as the ability to interface with business and technology will be critical for success.
In order to qualify for this opportunity candidates must have:
Genesys Cloud CX Architecture experience
Architecture and Solution design experience doing design and implementation of Genesys contact center solutions
Experience designing and implementing various aspects of contact center solutions including:
1. IVR
2. Chatbot
3. Call routing
4. CTI systems
5. Integrations
6. Reporting
7. Workforce Engagement Management (WFM and QM)
8. Virtual Agents
9. Outbound Dialer
Nice to Have:
- Technical Leadership experience
- Hands on implementation of Genesys Cloud CX
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Canada Millenilink Full timeOne of Millenilink’s clients is hiring a Genesys Cloud CX Architect for a 6-month initial contract with the possibility of extension. The successful candidate will be responsible for providing architecture guidance, implementation strategy and best practices for a new contact center implementation. Some of the deliverables will include solution design...
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