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Genesys Contact Center Architect

3 months ago

Canada Millenilink Full time

One of Millenilink’s clients is hiring a Genesys Cloud CX Architect for a 6-month initial contract with the possibility of extension. The successful candidate will be responsible for providing architecture guidance, implementation strategy and best practices for a new contact center implementation. Some of the deliverables will include solution design documents, architecture documents, Genesys Cloud CX implementation roadmap and any other guidance and strategy for a successful implementation. Excellent written and verbal communication as well as the ability to interface with business and technology will be critical for success.In order to qualify for this opportunity candidates must have:Genesys Cloud CX Architecture experienceArchitecture and Solution design experience doing design and implementation of Genesys contact center solutionsExperience designing and implementing various aspects of contact center solutions including:1. IVR2. Chatbot3. Call routing4. CTI systems5. Integrations6. Reporting7. Workforce Engagement Management (WFM and QM)8. Virtual Agents9. Outbound DialerNice to Have:Technical Leadership experienceHands on implementation of Genesys Cloud CX