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ORC Investigator supporting Lululemon

4 months ago

Toronto ON, Canada Triumph Protection Group Full time

 

Job Summary:  

Organized Retail Crime (ORC) investigator monitors and responds to theft incidents affiliated with ORC. They provide an investigative response to related external theft incidents. The ORC Investigator will maintain cooperative relationships with local, provincial, and federal law enforcement, prosecutors, and other investigative entities. The Investigator will also investigate reports of internal non-retail criminal acts that could possibly impact a retailer facility. The investigator will handle administrative duties to assist the ORC Manager process and communication with stores. 

Duties/Responsibilities:

  • Develop partnership with law enforcement agencies at local, provincial and federal levels, as well as other retail loss prevention ORC organizations to identify, investigate and prosecute subjects that are impacting the market.
  • Ensure all prosecution/restitution recovery of local theft and fraud investigations cases.
  • Identify all aspects of emerging theft opportunities, trends and cases within your market using reporting and trend analysis.
  • Conduct static and mobile surveillance.
  • Work complex field & fence investigations, case development and resolution.
  • Identify new and emerging patterns of fraud and theft trends
  • Build a dynamic and well-coordinated team with the Asset Protection Specialists, assisting in their training, reporting and all aspects of investigation. 
  • Investigate, identify, and report issues regarding external theft and shrink causing issues affecting client stores.
  • Report alert signals indicating possible internal dishonesty.
  • Detect & assist with the apprehension of people or persons committing theft and fraud against the client store.
  • Complete the prosecution process: report to police, case reports, attend court and testify as required.
  • Must ensure privacy/confidentiality in all communications and placement (proximity to termination, line of sight, etc.) to only those with a business need to know.
  • Effectively communicate with all supporting parties
  • Other duties as assigned. 

Required Skills/Abilities: 

  • Experience in retail lost prevention.
  • Leadership and team building.
  • In-depth knowledge of the techniques and limitations of stationary, mobile and electronic surveillance.
  • Knowledge of loss prevention, investigative and ORC processes, criminal justice system, loss prevention, security and risk management concepts.
  • Knowledge of general physical inventory process, calculation, and control particularly as it relates to shrinkage.
  • Technical knowledge of loss prevention programs and strategies to identify problems and solutions to gain the confidence of others.
  • Knowledge of Microsoft Office and other electronic reporting systems.
  • Ability to travel independently to other markets. May require up to 40% travel depending on ORC activity within Canada.
  • Complete monthly and quarterly reports with the Asset Protection team.
  • Be available to work weekends, occasionally nights. 
  • Maintain accurate report records and case building documentation.
  • Review and archive CCTV surveillance.
  • Input and document theft incident into client case management systems.
  • Physically engage any threat and respond accordingly when necessary.
  • Provide proactive overt patrols and surveillance post incident.
  • Must be flexible & available on short notice.
  • Appearance must be professional and within guidelines of assignment requirements.
  • Follow all local, provincial, and federal laws while providing investigation services.  

Required Licenses and Experience: 

  • Dual License Private Investigator/Security Guard Required 

Education and Experience: 

  • High School Diploma or equivalent.
  • Minimum of 4 years’ experience in loss prevention and/or law enforcement investigation.
  • Bachelor’s Degree in Law Enforcement, Criminal Justice, or related business field, preferred  

Physical Requirements: 

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

  • Required to stand for long periods of time and walk.
  • Extended periods of sitting, standing, and driving. 
  • Ability to work indoor, outdoor, and inclement weather environments for extended periods of time. 
  • Exposure to sun, dust, load noises, varying temperatures, and other environmental conditions.
  • This position requires the ability to occasionally lift products and/or supplies up to 30 pounds. 

Triumph Protection Group: Key Attributes:

  • Communicates respectfully to all team members, vendors, and clients.
  • Models a positive attitude. 
  • Actively listens to others and supports the team environment.
  • Asks questions and learns from mistakes.
  • Executes tasks with minimal errors in a timely and efficient manner.
  • Attendance is consistent and meets or exceeds company standards.

  EEO STATEMENT:

Triumph Protection Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Triumph believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.