Linc Manager

3 months ago

Toronto, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
We believe in a culture-based and team approach to security and safety. Asset Protection accomplishes this through collaboration and partnership to establish a culture of safety, honesty, and integrity. We align ourselves and our partners with the practice of gratitude and appreciation. We're responsible for all aspects of Asset Protection impact in the regions, partners, and business units.
a day in the life
In this role, you will lead the Global lululemon Intelligence Center (LINC) team, comprised of multidisciplinary specialists who will utilize and enhance a suite of advanced tools to collate and analyze information from various sources. You will oversee the identification of emerging security issues, risk trend analysis, and the implementation of enterprise threat intelligence monitoring in close coordination with lululemon's fraud specialists, Organized Retail Crime (ORC) managers, and Field Partners.
Additionally, you will support our top high-risk stores through the ORC support model and be a key partner for Store Development, Openings and Optimizations, and Store Facilities. This role will be essential in the safety ecosystem created to keep our stores, educators, and guests safe.
Your responsibilities will include assisting with the development and implementation of brand and reputational monitoring by identifying and acquiring media scanning and social listening technologies and training the intelligence team on their effective use. This may require close coordination with lululemon's corporate security, Omni Risk, Brand Protection, and Brand teams. You will promote the importance of educator and guest safety and how we support in achieving our goal of creating the safest workplace in retail.
Furthermore, you will support major investigations by providing actionable intelligence gathered through OSINT or other established intelligence disciplines (e.g., CYBINT, HUMINT, FININT). Your work will ensure timely and accurate intelligence for managing brand and reputational risks.
- Build and execute a Global vision that looks into the future of a complex and important business unit.
- Drive support with our stores through virtual engagement, store checks, H&S walkthroughs and ORC/Theft support.
- Live into agility and adaptation while leading/managing a complex portfolio that will include:

- A global remote monitoring function
- NAM Organized retail crime and investigation support
- Data and Crime trend reports
- Cross functional Investigations - People Practices, People & Culture Business Partners, Asset Protection
- Lead and manage a team of Specialists (both in-house and contract) forming a global group dedicated to gathering intelligence and reducing risk to the business.
- Support key functions such as store development, openings and optimizations and store facilities with risk reporting, remote monitoring and virtual support.
- Spearhead the strategic development, implementation and operation of projects and initiatives that moves the LINC into the future
- Drive savings through remote monitoring, impacting the growth and expansion of our North America and International business units
- Provide leadership and guidance to key business partners

qualifications
- Bachelor’s Degree or 5-7 years Related Experience in Investigations and OSINT/SOCMINT
- Experience with speciality retail, and are familiar with store operations and safety/AP programs
- Strong understanding of the social listening, media scanning, compliance research, and OSINT/SOCMINT software landscape
- Experience working in a diverse, fast moving, multinational corporate environment
- Experience with vendor management
- Sound judgement & ability to work independently with mínimal oversight
- Ability to build partnerships and work collaboratively cross-functionally
- Ability to influence in the absence of direct lines of authority over others
- Excellent time management skills and ability to competently juggle numerous competing priorities.
- Willingness to travel approximately 10%
- Positive attitude, highly adaptable, creative, entrepreneurial, demonstrated commitment to lululemon core values.

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate

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